Field Service Engineer - CT/MRI

Job Description

Job Title: Field Service Engineer

Job location: Puneu00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0

Job Summary:

The Prime role of a Field Service Engineer is to achieve Customer delight by providing Timely and Quality service and in turn generate revenue for the organization.

The Responsibilities of a Field Service Engineer are categorized into the following functions:

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently

• The FSE would before taking over the Life Cycle Management of an installed machine

• Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer

• The FSE would also for the system in the region

• The position of a FSE would entail and of the respective systems projects

• FSE would and would also maintain and complete the PM Schedules within the stipulated time frame

• The FSE would

Selling :

• As a FSE, Person would and in CS Sales Promotion and achievement of overall CS Team Sales Targets

• FSE would coordinate the process of Spare parts Sales with the Customer

• Identifying opportunities for and promoting the same to the Customer would also fall within the jobu2019s purview

• The FSE would about the latest developments and the prevailing market condition to enable the organization to be competitive

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms

• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents

• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE

Customer Satisfaction

• FSE would also be responsible for of certain issues to the concerned FSE and work as a team to provide appropriate

Requirements:

• BE with 9+ years of exp

• Experience in Service, Maintenance and installation of MR

About the Organizationu00A0

Rated amongst the Top 50 Great Places to Work, Philips Healthcare in India operates in the medical equipment and diagnostic imaging segment including CT, MRI, Xu2010rays, cardiovascular system, nuclear medicine, PETu2010CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

India healthcare business is spread into 28 states in India and 7 union territories. Operations for neighboring countries of Nepal / Bangladesh and Sri Lanka are also covered from here. The organization is divided into 5 regions u2013 North, East, West, Deccan and South and have sales / service/ projects teams based in the regions. We are operating in a fast changing technology space with new product introductions happening regularly to keep pace with changing competition landscape

Preferred Skills:
u2022 Regulatory Compliance
u2022 Data Analysis & Interpretation
u2022 Root Cause Analysis (RCA)
u2022 Troubleshooting
u2022 Escalation Management
u2022 Service Operations
u2022 Technical Documentation
u2022 Customer Service
u2022 KPI Monitoring and Reporting
u2022 Product Installation
u2022 Product Repair & Maintenance

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companyu2019s facilities.
Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
u2022 Learn more about .
u2022 Discover .
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If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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