Field Service Engineer

Perform repair, installation, and timely maintenance of LBS equipment at customer sites.

Provide technical support and training to customers on instrument operation and data quality.

Conduct instrument maintenance, modification, repair, check-ups, and support demonstrations at customer sites, service workshops, exhibitions, or sales demos.

Take ownership of customer issues, ensuring urgent resolution with an emphasis on first-time fixes.

Monitor customer instruments remotely, where applicable, to support service planning and execution.

Follow preventive maintenance schedules for contract and warranty customers, ensuring completion within prescribed timeframes and standards