Field Service Engineer - Banaglore

Reporting to the Service Manager for India. Carrying out the installation, service and maintenance of our state-of-the-art surgical robotic system in India. You'll play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the Versius surgical robotic platform and ensuring service agreements and warranty obligations are fulfilled. If you're looking for a challenging role, where you can combine your technical, trouble shooting and customer facing skills then this could be the perfect role for you.

About CMR Surgical

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We're breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you're capable of.

Responsibilities

• Perform site surveys, installations, upgrades, and modifications as per CMR quality standards.
• Carry out timely preventive maintenance (PM) and submit service reports.
• Diagnose and repair system faults, document all service activities.
• Maintain and ensure readiness of regional loaner/demo systems.
• Provide surgical case support for new installations and special requests.
• Support conferences, live surgeries, and CME programs.
• Ensure SLA compliance and timely service delivery for regional customers.
• Assist other regions with service support when required.
• Maintain regional service records, reports, and weekly activity updates.
• Achieve service performance targets and objectives set by the Line Manager.
• Mentor junior engineers and promote best service practices.
• Follow all safety, compliance, and quality guidelines.

We're a rapidly developing company and roles can change and evolve. You'll be willing to turn your hand to anything within the Operations remit that supports the team with delivering its objectives.

About you

To be successful in this role, you'll need to have/be:

• Diploma/B. E/B. Tech in Biomedical/Electronics/ Instrumentation, or equivalent
• A can-do hands-on attitude for a variety of tasks
• Pro-active service mindset
• Ability to communicate with internal and external customers in high pressure situations and maintain strong customer relationships
• Good listener and strong communication skills (both oral & written)
• Willingness to work in a cross functional environment (Sales, Customer Ops, Product Support)
• Proven track record in independently trouble shooting complex electro-mechanical systems
• A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards
• Good written and spoken English and the ability to use Microsoft Office suite tools.

At CMR we're building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference.

Why Join Us

We offer a competitive salary and a great benefits package including a bonus, healthcare, annual personal day for every employee to use however they wish and enhanced global parental leave pay.

Interested We'd love to hear from you!

This role requires candidates to have eligibility to work within India.