Field Service After Sales Specialist

Company Description Nexa Global Infra Solutions, operating under the SAFETICON brand, is a young company founded in 2023 and backed by over 25 years of industrial sales and operations experience. The organization focuses on delivering high-quality product and services from Platform Basket SRL, Multitel Pagliero SpA and SKyjack Inc. - aerial working platforms, spider lifts, railroad equipment.

Nexa Global Infra Solutions is committed to safety, efficiency, and sustainability, providing innovative solutions that support safer workplaces and a cleaner environment. Team members join a growing business with strong industry expertise and a focus on long-term impact.

Role Description The Field Service After Sales Specialist is a full-time, hybrid position based in Mumbai, with a mix of on-site customer visits and some work-from-home flexibility. In this role, the specialist will provide technical support and after-sales service for equipment such as aerial working platforms, Scissor lift, spider lifts, truck mounted platform, railroad equipments.

Typical responsibilities include commissioning and installing equipment, performing diagnostics and troubleshooting at site, conducting preventive and corrective maintenance, and coordinating repairs and spare parts. The specialist will interact with customers to address service requests, provide training on equipment usage and safety, and ensure high levels of customer satisfaction. The role also involves documenting service activities, preparing reports, collaborating with sales and operations teams, and supporting continuous improvement in service processes.

Qualifications

• Candidates should possess strong technical skills in electrical, mechanical, or mechatronic systems, with experience in industrial or construction equipment service.
• Candidates should possess skills in diagnostics, troubleshooting, and preventive maintenance for complex machinery and electro-mechanical systems.
• Candidates should possess customer service, communication, and interpersonal skills to manage after-sales interactions and build long-term client relationships.
• Candidates should possess basic digital literacy, including the use of telematics platforms, CRM tools, and standard office software.
• Diploma or degree in Engineering (Mechanical, Electrical, Electronics, or related field) or equivalent technical qualification is preferred.
• Prior field service and after-sales experience in industrial, construction, or heavy equipment sectors is an advantage.
• Ability to travel within and outside Mumbai as required, including visits to construction sites, industrial facilities, and customer locations.
• Commitment to safety practices, adherence to regulatory standards, and willingness to learn new technologies and products.