Field Quality Engineer

5-9 Years

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Early Applicant

Job Description

You'll be our: Engineer - Field Quality.

You'll be based at : IBC Knowledge park, Bengaluru.

You'll be Aligned with : Lead - Customer Quality.

You'll be a member of : Quality, Customer Quality.

What will you be doing at Ather:

Monitor daily field failures to identify new / early km / critical failures and communicate to the concerned stakeholders for immediate actions.
Conduct field investigation for new / critical failures and share field observation reports with stakeholders.
Facilitate field issue resolution for any new issues.
Create and monitor the CAFV (Corrective Actions for Field Vehicles).
Ensure the on-time retrieval of field failure parts for prompt failure analysis.
Develop / Improve systems and processes to handle field complaints.
Track and improve field quality metrics such as NTF reduction, wrong warranty claim rejections, CAFV process adherence..etc
Monitor and improve COPQ (Cost Of Poor Quality) in the field.
Conduct periodical audits at service centers and drive actions for service quality improvements.
Conduct periodical review with AVSM / ZVSM and drive improvement actions.
Develop and publish SOP (Standard operating procedure) for service quality improvement.
Provide training to the ground team on key aspects of field quality.

Here's What we Are Looking for:

In-depth understanding of Field quality function, Quality control at field
Expertise to identify customer issues and align needful communication to stakeholders
Experience in working remote located teammates in the field with various stakeholders including internal and external partners.
Two wheeler operations and service / warranty management processes
Guidance on design & testing points towards service and field quality issues
Drive continuous improvement for field quality

Some attributes that you bring to this role