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growxcd finance

Field Operations

growxcd finance
India
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  • Posted 17 hours ago
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Job Description

Customer Interaction & Relationship Management

  • Welcome and guide walk-in customers, addressing inquiries related to loan products, EMI schedules, interest rates, etc.
  • Provide accurate information about loan terms, documents required, and application status.
  • Maintain long-term relationships by following up on customer satisfaction and offering support post-loan disbursement.

Operational Support

  • Assist in the collection and verification of customer documents for secured loans.
  • Ensure complete and compliant documentation before forwarding to credit/operations teams.
  • Handle customer requests for loan statements, pre-closure, and interest certificates.

Service Quality And Compliance

  • Ensure adherence to all internal policies and regulatory guidelines (RBI/NBFC norms).
  • Monitor TATs (Turnaround Times) for customer queries and resolution.
  • Escalate unresolved issues or complaints to appropriate internal teams.

Reporting And Data Management

  • Update customer interactions and service requests in CRM systems.

Maintain logs of complaints, feedback, and resolutions provided.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

growxcd finance

Job ID: 147204947

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Last Updated: 12-05-2026 07:32:46 AM
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