Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years
About Rentokil PCI
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About The Role
- The Operations Executive / Sr. Operations Executive will be responsible for ensuring service
quality, technician capability, material readiness, and compliance through hands-on
supervision, audits, and performance monitoring across assigned service areas.
- The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as
part of a multi-functional team, and this involves collaboration with the internal team and
external stakeholders.
Job Responsibilities
- Core Operations
- Ensure availability of trained & certified technicians as per guidelines.
- Coach technicians to improve service quality, retention, and SOP compliance.
- Conduct daily stand-up meetings; communicate safety & job-specific instructions.
- Ensure availability of tools, materials, and proper stock management as per SOP.
- Monitor SCP usage, troubleshoot issues, and provide refresher training.
- Ensure Partner Kit & on-site documentation are contractually compliant.
- Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based
on the target
- Maintain grooming standards and service quality of assigned technicians.
- Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
- Approve technician conveyance; ensure STT and route plan adherence.
- Ensure RPCI SOPs are complied with and any deviations that are necessary should
be adequately approved in advance.
- Advanced Operations
- Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
- Execute 1 TPA + 1 development plan annually per technician.
- Analyse & resolve service delivery issues; ensure timely complaint resolution with
root cause closure.
- Monitor technician-wise CO trends; skill-up underperformers.
- Ensure audit non-conformity closures (internal/external).
- Track material usage vs. SRF/SOW; highlight deviations.
- Maintain stock levels aligned with APL and reduce near-expiry wastage.
- Drive service & product leads through coaching and on-the-job support.
- Monitor service productivity, efficiency, and input costs across sites.
- Support grievance handling, leave planning, and team discipline.
Key Result Areas
- 100% completion of PMI Pest Audit
- Material Consumption
- TPA and Development Plan
- Technician Capability Development
- Complaint Resolution & Root Cause Analysis
- Customer Visit & Audit Coverage
Competencies (Skills Essential To The Role)
- Strong interpersonal skills
- Analytical and problem-solving ability
- Effective communication skills
- Proactive planning and organising
- Technical knowledge of pests, service processes, chemicals, and equipment
Educational Qualification / Other Requirement
- Minimum B.Sc. in Chemistry, Zoology, or Agriculture
- Prior experience in pest management or service operations is preferred
- Proficient MS-Office / G-Suite
Role Type / Key Working Relationships
- Individual Contributor
- External team- Customers and Customer representative
- Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Interested candidates can share resume on
[Confidential Information]
9322881417
Requirements
Do you have what it takes If you want to be considered for this role you will need:
Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
