Field Executive FTTH

Hiring Alert on eazyway.io | Field Executive (FTTH / ISP)

Location: Bengaluru, Karnataka

Work Type: On-Site | Full-Time

Total Positions: 1

Experience: 1–3 Years

SRIT India Limited is looking to hire a Field Executive (FTTH / ISP) through the Eazyway Platform. The candidate should have good knowledge of the assigned local area and market, along with prior experience in the ISP/Telecom industry, preferably in FTTH operations.

The ideal candidate should have a good understanding of customer acquisition, field operations, ISP service processes, FTTH feasibility, installation coordination, and customer relationship management.

Key Responsibilities

1. ISP Business & Customer Management

• Manage ISP customer acquisition, leads, recharges, and customer retention within the assigned business area.

• Generate and follow up on leads and prospective customers.

• Develop and maintain strong relationships with existing and prospective customers.

• Support business growth within the assigned area.

• Understand customer requirements and coordinate with relevant teams for service delivery.

2. FTTH Feasibility & Installation

• Conduct FTTH feasibility surveys for new customer connections.

• Assess local connectivity and infrastructure requirements for new connections.

• Coordinate with ANPs, technicians, and ISP teams for new connections and installations.

• Support the activation process for new FTTH connections.

• Identify and coordinate resolution of feasibility, installation, and activation-related issues.

3. Area Operations & Field Support

• Act as the ISP's field representative for the assigned business area.

• Manage day-to-day field operations and customer-related activities.

• Handle field-level customer and operational issues.

• Coordinate with technicians and internal teams to resolve service-related issues.

• Ensure smooth ISP operations within the assigned area.

4. NOC & Technical Coordination

• Coordinate with the NOC and technical teams for issue resolution.

• Escalate technical and operational issues to the appropriate teams.

• Follow up on reported issues until resolution.

• Ensure timely communication with customers regarding service-related issues.

• Monitor SLA adherence and support timely resolution of field-level problems.

5. Customer Service & Relationship Management

• Maintain regular communication with customers and understand their service requirements.

• Support customer retention through timely follow-up and issue resolution.

• Handle customer queries related to connections, installations, recharges, and services.

• Maintain a positive customer experience throughout the service lifecycle.

Experience & Qualifications

• Experience: 1–3 years of experience in ISP, Telecom, FTTH, or related field operations.

• Prior experience in the ISP/Telecom business is preferred.

• Experience in FTTH operations will be an advantage.

• Good knowledge of the assigned local area and market.

• Understanding of customer acquisition and lead management.

• Knowledge of ISP service processes and field operations.

• Understanding of FTTH feasibility, installation, and activation processes.

• Ability to coordinate with customers, ANPs, technicians, NOC, and internal teams.

• Strong field coordination and problem-solving skills.

• Good communication and customer-handling skills.

• Ability to work independently in field operations.

Job Code: EZW-100385

How to Apply

Step 1: Register as a Job Seeker using the link below:

https://eazyway.io/register

Step 2: Log in after completing the registration.

Step 3: Search using Job Code: EZW-100385 in the Recruitment Job Section.

Step 4: Submit your application.

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