Job Description
We are looking for a Field Application Scientist to support customers in-person at their lab, and by remote support, phone and email, serving as a trusted advisor. In doing so, we aim to increase customer satisfaction and build loyalty and chip into the overall success of the business.
- Deliver on-site and remote scientific application support & training support to our customers on all our BID products including, but not limited to Flow Cytometers, Optical Microscopy Platforms, Flow Sorters, Microplate Readers & Washers, Sample Preparation instruments, Protein & Nucleic Acid Detection systems & Multiplexing systems and associated reagents for the same.
- Perform customer facing presentations & product demonstrations at customer or in-house sites
- Diagnose & resolve product performance problems and customer queries/complaints
- Work with sales representatives on sales calls to give technical and applications assistance in response to customer inquiries
- Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in associated subjects
- Build trust with our customers and excel in customer service
Education
- PhD or master's degree in Life Sciences, Biotechnology or associated field (PhD preferred)
Experience
- More than 5 years wet lab experience in requested technologies
- Experience in presenting technical materials in written and verbal form
Knowledge, Skills, Abilities
- Good knowledge on Immunology, Cell Analysis, Cell culture, Protein Analysis and the use of antibodies
- Experience in handling Thermo Fisher Scientific instruments such as CellInsight Platforms, EVOS Imaging systems, Varioskan, Attune etc (or similar ones from other manufacturers).
- Customer-facing experience, with the emotional intelligence to understand customer concerns
- Able to connect with and support people optimally with varying levels of technical knowledge and expertise
- Exceptional problem-solving skills and ability to work independently as well as in a team
- Good digital literacy and have an interest for groundbreaking technology
- Willingness to travel extensively (up to 70%), locally as well as nationally
- Proficient in English and local language
