FID ICS 1-2 Years

Overview of the Role:

The FID Institutional Client Services (ICS) Groups support a wide array of products/ markets and clients - this extends to Fixed Income products settling via Euroclear, DTC and International domestic settlement. The ICS team always seeks to respond rapidly to clients needs and developments within the industry, making it a constantly changing environment, which demands high performance from the individuals in the team. Clients have a named point of contact within Client, who can respond effectively to their queries.

The individual will primarily be responsible for the completion of daily processing tasks, working in a fast-paced, high-risk environment and will be required to organize and prioritize daily workflow, as they will receive queries from clients, sales, traders, and settlements to name a few. The individual will be responsible for processing/ supporting all client-related activity from the point of trading through to settlement, including trade allocation, trade confirmation, pre-matching, fails management and customer query resolution. The objective is to maintain a high level of value added service and to partner with the Business Unit and Operations Management to address key internal and client issues while managing risk.

Primary Responsibilities

• Daily processing functions - trade allocations and generating confirmations to the clients monitoring unmatched trades and taking prompt action for a timely settlement dealing with various queries from the clients and the sales traders reviewing and monitoring risk reports and cleaning up exception items static data maintenance and confirmation delivery details and building client relationship through day-to-day processing and contacts.
• Internal and external clients have different needs, the ability to communicate in a clear and concise way is vital. In addition, it is necessary to adapt to client specific needs in a positive way. Maintaining a good relationship with the various departments globally
• Experience of working in a client service role is preferable, along with a sound understanding of financial markets and products. A proven record of accomplishment of learning new products and understanding business concepts is required
• The team operates in a high-risk environment, where the potential for error/ loss to the Firm and clients is high. Due to the nature of the products traded, and the value of the trades, attention to detail is of the utmost importance. Processing trades correctly, first time, is the aim of the group, but when an error does occur it is vital that we investigate, resolve, and escalate immediately.
• The role requires extensive interaction with clients both internally and externally - the ability to maintain and build excellent client relationships is a priority. The role requires the individual to be articulate with excellent communication skills at all levels.
• Ability to use the tools and technology available to improve the workflow, meet internal benchmarks and those set by the client. An understanding of market initiatives and new technology are critical to providing a high level of customer service.
• Due to the dynamic environment and the need to deal with issues on an ongoing basis it is necessary to maintain composure while remaining assertive when dealing with complex problems.

Skills Required

• Broad understanding of different investment products and instruments
• Excellent verbal and written communication skills
• Organizational skills
• Excellent attention to detail, problem solving skills and excellent judgment
• Strong risk awareness and orientation
• Prioritization and time management skills - for own workload and that of others
• Ownership of issues, ensure methodical resolution
• Proven ability to interact with multiple internal and external parties including clients, sales, and other functional operations teams.

Candidate for this position must be a self-starter who is able to maintain a high standard of accuracy while managing various deadlines, a creative individual that can work independently or as part of a team working to exceed expectations. They should be able to build and maintain relationships across all stakeholders they interact with, be it external clients, the Business Unit, Internal Operations Teams, and outsourcing agents of the organization.