Job Description
- The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will be:
- Defining and implementing front desk objectives and procedures.
- Tending to guests complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organised.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Performing administrative duties such as filing and updating records, among others, as needed.
- Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
- Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
- Handling the clients visiting the space and maintaining the visitor's list.
Role Requirements
- Bachelor's degree in hospitality or similar.
- Excellent written and verbal communication skills in english.
- A minimum of 3 years of experience as a front desk manager or similar.
- Good understanding of procedures and practices in the hospitality industry.
- Strong organisational and time management skills
- The ability to provide exceptional customer service.
- Administer smooth office operations and administration.
- Shall be able to understand and resolve client queries within TAT.
- Basic excel knowledge and an aptitude to be trained and be able to use any other software.
- Shall have strong interpersonal skills.
- The Incumbent must be organised and detail oriented as a person.
- One shall have an outstanding ability to stay calm under pressure.
- Person should be highly presentable with good grooming and clothing standards.
Interested candidates to send their resumes at [Confidential Information]
