Join our Team
About This Opportunity
We are looking for a L1 Assurance Engineer to join our Network Operations team at Ericsson, Noida. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault analysis, and incident management across RAN, IP, Core, and Transmission (TXN) network domains.
This is an excellent opportunity for telecom professionals looking to build and grow their expertise across multiple network technologies while contributing to Ericsson's vision of a fully connected, intelligent world.
What You Will Do
- Perform 24x7 alarm monitoring and first-level fault management (L1FM) across RAN, IP, Core, and Transmission network elements
- Identify, analyze, and prioritize network faults using Ericsson OSS/NMS and multi-vendor EMS tools
- Escalate and coordinate with L2/L3 support teams and field engineers to ensure timely service restoration within defined SLAs
- Execute proactive monitoring to detect early warning signals and prevent service degradations
- Track and manage incidents through their complete lifecycle with accurate documentation in fault management systems
- Support incident, problem, and change management processes in line with Ericsson's Global Service Center (GSC) standards
- Generate network performance and health reports, contributing to continuous improvement initiatives
- Participate in rotational shift operations to ensure round-the-clock network surveillance coverage
The Skills You Bring
Experience & Domain Knowledge
- 1–6 years of experience in Network Operations / L1 Fault Management in a telecom environment
- Hands-on experience in one or more of the following domains:
- RAN (Radio Access Network – 2G/3G/4G/5G)
- IP (Routers, Switches, IP Transport)
- Core (MSC, EPC, IMS, 5GC)
- Transmission/TXN (SDH, DWDM, MW, Packet Transport)
Technical Skills
- Working knowledge of Ericsson OSS/NMS tools or other network management platforms (e.g., Netcool, HP OpenView, SolarWinds)
- Understanding of fault management processes, alarm correlation, and SLA-driven operational models
- Familiarity with ITIL practices – incident, problem, and change management
Behavioural & Soft Skills
- Strong analytical and troubleshooting skills with the ability to interpret alarms and identify probable root causes
- Good communication and coordination skills for effective collaboration across global teams
- Ability and willingness to work in a 24x7 rotational shift environment, including weekends and holidays
Education
- Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent
