Job Description: Facility Manager - Technical
Position Overview
The Facility Manager - Technical serves as the primary point of contact for client facility operations, managing comprehensive technical and soft services delivery. This role ensures seamless integration of all facility functions, vendor management, compliance adherence, and stakeholder satisfaction while maintaining the highest standards of service excellence and operational efficiency.
Key Responsibilities
Client Relationship Management
Act as the single point of contact for the Client, proactively building and maintaining relationships with client stakeholders. Attend governance meetings including Monthly Management Reviews (MMR) and Quarterly Business Reviews (QBR). Ensure timely issue resolution and escalation as per the defined matrix. Conduct regular stakeholder engagement sessions and feedback gathering to align services with evolving business expectations.
Integrated Service Delivery Management
Oversee all service lines including technical services (HVAC, electrical, plumbing, fire safety, building automation) and soft services (housekeeping, security, reception, pantry services) including transport operations. Ensure all services are delivered per contractual SLAs/KPIs and compliance checklists. Monitor service quality standards daily and implement corrective actions to maintain excellence across all touchpoints.
Compliance and Statutory Management
Ensure 100% compliance with all statutory regulations including safety, environmental, labor, and building codes. Maintain up-to-date documentation for all staff including licenses, certifications, training records, and background verification. Conduct regular compliance audits and maintain readiness for regulatory inspections. Ensure all permits, NOCs, and statutory registrations remain current.
Standard Operating Procedures and Documentation
Review and implement SOPs and Planned Preventive Maintenance (PPM) schedules as per the Scope of Work for technical and soft services. Ensure all documentation, logbooks, trackers, checklists, and compliance records are systematically updated and readily accessible for internal and external audits. Maintain comprehensive asset registers and maintenance histories.
Team Management and Development
Manage a diverse team comprising on-roll employees and outsourced service partners. Oversee background verification processes, disciplinary procedures, and scheduled training programs as per the site calendar. Foster a high-engagement, safety-first culture through regular team meetings, recognition programs, and clear communication. Ensure resource deployment meets contractual requirements and optimize staffing levels for operational efficiency.
Third-Party Contract Administration
Administer all third-party contract services including Annual Maintenance Contracts (AMC), Food & Beverage services, transport, pest control, waste management, and other specialized services as a managing agent. Maintain strict compliance with contract terms, quality benchmarks, and service levels. Ensure timely contract renewals, rate negotiations, and vendor performance evaluations. Monitor and report third-party SLA compliance regularly.
MIS and Financial Reporting
Ensure error-free Management Information System (MIS) reporting, SLA scorecards, and financial reporting to client as per specified timelines. Prepare comprehensive monthly reports covering service performance, incidents, compliance status, cost analysis, and improvement initiatives. Maintain budget discipline and track operational expenses against approved budgets.
Facility Experience And Hospitality Management
Conduct timely service review meetings and implement feedback-driven improvements. Ensure cleanliness standards, hospitality excellence, event management, meeting room coordination, and common area maintenance meet and exceed business expectations. Manage workspace readiness for special events, visitor experiences, and day-to-day operations seamlessly.
Innovation and Continuous Improvement
Propose and implement technology solutions, sustainability initiatives, and process innovations aligned with the Client's strategic objectives. Explore smart building technologies, energy optimization tools, and digital platforms to enhance service delivery. Drive continuous improvement through benchmarking, best practice adoption, and change management.
Business Continuity and Emergency Preparedness
Ensure business continuity and emergency preparedness with 100% adherence to documented plans. Maintain emergency response protocols for fire, medical, natural disasters, and technical failures. Conduct regular drills, update emergency contact lists, and ensure no major deviations in safety compliance. Coordinate crisis management and ensure rapid restoration of normal operations.
Performance Management and Root Cause Analysis
Track performance metrics on daily, weekly, and monthly basis against established KPIs. Drive closure of action points from governance meetings and internal reviews. Conduct thorough root cause analyses for escalations, incidents, and service failures. Document lessons learned and implement preventive measures. Communicate findings and improvements across the organization to prevent recurrence.
Required Qualifications
Education
Bachelor's degree in Electrical Engineering, and Advanced certifications in facility management are highly preferred.
Experience
Minimum 10+ years of progressive experience in integrated facility management with demonstrated client-facing responsibilities. Proven track record managing large-scale commercial facilities with both technical and soft services. Experience in vendor management, contract administration, and multi-site operations preferred.
Technical Competencies
- Comprehensive knowledge of technical building systems (HVAC, electrical, plumbing, fire safety, BMS/BAS)
- Strong understanding of soft services operations (housekeeping, security, F&B, transport)
- Expertise in SLA/KPI management and performance reporting
- Proficiency with CMMS, CAFM, and facility management software platforms
- Advanced skills in MS Office Suite (Excel, PowerPoint, Word)
- Knowledge of statutory compliance requirements and safety regulations
- Budget management and financial acumen
- Contract negotiation and vendor management capabilities
Certifications (Preferred)
- Certified Facility Manager (CFM) - IFMA
- Facility Management Professional (FMP)
- LEED Accredited Professional (LEED AP)
- Project Management Professional (PMP)
- ISO certification knowledge (ISO 9001, 14001, 45001)
- Fire and Safety certifications
Core Competencies
- Client Management: Exceptional relationship-building skills with senior stakeholder engagement experience
- Leadership: Strong people management abilities with experience leading diverse teams
- Communication: Excellent verbal and written communication skills for reporting and presentations
- Problem-Solving: Analytical mindset with systematic approach to issue resolution
- Attention to Detail: Meticulous in compliance, documentation, and quality standards
- Adaptability: Ability to manage multiple priorities in dynamic environments
- Commercial Awareness: Understanding of cost optimization and value delivery
- Technology Orientation: Comfortable with digital tools and innovation adoption
Personal Attributes
Proactive and self-motivated with ownership mindset. Strong service orientation with commitment to excellence. Calm under pressure with effective crisis management capabilities. Collaborative approach with ability to influence without authority. High integrity and ethical standards.
Location - Client Location - Chennai 
