Facility Manager-Real Estate Residential Buildings, Housekeeping, Pantry

Key Responsibilities of Facility Manager:

Office Upkeep & Housekeeping

•      Own the day-to-day functioning and presentation of the entire office — reception, meeting rooms, cabins, sample/display areas, pantry, and washrooms — to five-star housekeeping standards.

•      Supervise and train housekeeping and support staff; institute daily checklists, inspection routines, and grooming standards for the team.

•      Manage upkeep of furniture, fixtures, lighting, indoor plants, fragrance, signage, and décor so the office is always client-ready.

Guest Experience & Front Office

•      Personally oversee the reception and hosting of clients, investors, and senior visitors — warm welcome, seating, refreshments, and follow-through, in the manner of a luxury hotel guest relations desk.

•      Manage boardroom and meeting-room readiness: bookings, AV setup, stationery, refreshments, and turnaround between meetings.

•      Plan and execute in-office client events, launches, festive arrangements, and VIP visits end-to-end.

F&B / Pantry Services

•      Run the office pantry and beverage/F&B service to hotel standards — menu planning for client meetings, service etiquette, crockery and presentation, hygiene, and inventory.

•      Train pantry and service staff on plating, serving protocol, and guest interaction.

Administration & Vendor Management

•      Manage facility vendors and AMCs — housekeeping agencies, pest control, HVAC and electrical upkeep, water, security, landscaping — including scope, quality checks, and billing.

•      Oversee office security, access, visitor logs, and key management in coordination with the security agency.

•      Control consumables, pantry, and housekeeping budgets; maintain stock registers and monthly expense reporting to the COO.

•      Coordinate travel, courier, telephony, and general administrative support as required.

Candidate Profile

Background & Experience

•      6–12 years in luxury hotels or high-end resorts, with hands-on exposure to housekeeping AND food & beverage service. Candidates from The Oberoi, Taj, ITC, The Leela, Hyatt, Marriott luxury brands, or comparable properties strongly preferred.

•      Experience at Executive/Assistant Manager level in Housekeeping, F&B Service, Front Office, or Guest Relations — or as a Duty/Lobby Manager — translates well to this role.

•      Degree/diploma in Hotel Management (IHM or equivalent) preferred.

Presentation & Communication

•      Polished, confident, and client-facing — comfortable receiving and engaging senior guests, HNI homebuyers, and institutional visitors.

•      Excellent command of spoken and written English, along with fluency in Hindi/Punjabi.

•      Impeccable personal grooming and formal business attire at all times, consistent with luxury hospitality front-of-house standards (e.g., sari or formal business wear for women; formal business wear for men).

Working Style

•      Standards-driven and detail-obsessed; notices what others walk past — a crooked frame, a smudged glass, a delayed tea service.

•      Strong people management with the ability to train and hold support staff to consistent standards.

•      Organized, discreet, and dependable; comfortable working directly with senior management.

Compensation

Commensurate with experience and market standards. Will not be a constraint for the right candidate.