Facility Manager

Facility Operations Management

• Manage end-to-end facility services including housekeeping, security, engineering, cafeteria, transport, helpdesk, and workplace services

• Ensure seamless daily operations and adherence to SLAs and KPIs

• Drive workplace experience and hospitality-led service delivery

• Oversee asset management and facility upkeep

Client & Stakeholder Management

• Act as single point of contact for client communication and issue resolution

• Conduct regular client meetings and ensure transparent reporting

• Manage expectations and ensure high client satisfaction

• Coordinate with internal teams and vendors for service delivery

Compliance & Safety Management

• Ensure 100% statutory compliance including labor laws, ESI/PF, fire safety, FSSAI, wages, and tax regulations

• Maintain audit readiness for internal, client, and regulatory inspections

• Implement safety, hygiene, and sustainability standards

• Manage emergency response and business continuity planning (BCP)

Vendor & Contract Management

• Manage vendor contracts, AMCs, procurement, and service delivery

• Ensure timely renewals and quality monitoring of third-party service providers

• Drive cost optimization and operational efficiency

Financial & Budget Management

• Own site budget planning and expenditure tracking

• Manage procurement, PO creation, invoice validation, and billing processes

• Identify cost-saving opportunities and gain share initiatives

Team Management & Leadership

• Lead, train, and supervise facility management team

• Ensure workforce discipline, engagement, and performance improvement

• Drive continuous learning and safety culture

Reporting & Documentation

• Maintain compliance records, audit reports, incident logs, and operational reports

• Submit timely MIS reports including financial, vendor, and service performance data

• Ensure accurate documentation of all facility operations