Job Description
Title: Facility Manager
Department: Facilities Management / Operations
Reports To: Director of Facilities
Location / Gurugram & Noida
Job Summary:
The Facility Manager is responsible for overseeing the day-to-day operations, maintenance, and safety of assigned facilities. This role ensures that buildings and their services meet the needs of the people working in them and comply with health, safety, and environmental regulations. The Facility Manager coordinates maintenance activities, manages vendor relationships, oversees capital projects, and optimizes facility performance to support business objectives.
Key Responsibilities:
Operations Management: Oversee daily facility operations including HVAC, electrical, plumbing, and building systems. Ensure all facilities are maintained to high standards of cleanliness, safety, and functionality. Develop and implement preventive maintenance programs to minimize downtime and extend asset life. Conduct regular building inspections and address maintenance issues promptly.
Vendor and Contractor Management: Source, negotiate with, and manage relationships with external service providers and contractors. Oversee contracted services including cleaning, security, landscaping, and specialized maintenance. Ensure vendors meet performance standards and contractual obligations. Review and approve invoices and manage vendor payment processes.
Health, Safety, and Compliance: Ensure facilities comply with all applicable building codes, health and safety regulations, and environmental standards. Conduct risk assessments and implement safety protocols. Manage emergency preparedness plans and coordinate response procedures. Maintain required documentation and certifications for regulatory compliance.
Budget and Financial Management: Develop and manage facility operating budgets. Track expenses, identify cost-saving opportunities, and optimize resource allocation. Prepare financial reports and forecasts for facility operations. Evaluate capital expenditure requests and manage approved projects within budget.
Space Planning and Optimization: Coordinate space planning initiatives and office reconfigurations. Support workplace strategy initiatives and occupancy planning. Manage moves, adds, and changes (MAC) for facility users. Optimize space utilization to support organizational needs.
Project Management: Plan and execute facility improvement projects and capital improvements. Coordinate renovations, refurbishments, and building upgrades. Manage project timelines, budgets, and stakeholder communications. Ensure minimal disruption to business operations during projects.
Sustainability Initiatives: Implement energy efficiency programs and sustainability initiatives. Monitor utility consumption and identify opportunities for reduction. Support corporate environmental and sustainability goals. Track and report on sustainability metrics.
Stakeholder Communication: Serve as primary point of contact for facility-related inquiries and issues. Communicate effectively with building occupants, senior management, and external partners. Provide regular updates on facility status, projects, and initiatives. Build strong relationships with internal customers to understand and meet their needs.
Required Qualifications:
Education: Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent work experience.
Experience: Minimum 5-7 years of experience in facilities management or building operations. Proven track record managing multiple facilities or large complex buildings. Experience managing vendors, contractors, and direct reports. Demonstrated project management experience with capital improvement projects.
Skills and Competencies: Strong knowledge of building systems (HVAC, electrical, plumbing, fire/life safety). Understanding of health and safety regulations and building codes. Excellent organizational and time management skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills. Proficiency with computerized maintenance management systems (CMMS). Budget management and financial acumen. Ability to prioritize multiple tasks and work under pressure.
Certifications (Preferred): Facility Management Professional (FMP) or Certified Facility Manager (CFM). LEED certification or other sustainability credentials. Project Management Professional (PMP). OSHA safety certifications.
Physical Requirements: Ability to walk facilities and conduct site inspections regularly. Occasional lifting of up to 25 pounds. Ability to respond to emergency situations outside regular business hours.
Work Environment: Primary work in office and facility environments. Regular site visits to assigned properties. Occasional evening or weekend work for emergency response or project oversight. On-call availability for critical facility issues.
Will Need to travel to JLL managed circles - MPCG/UPU/NESA & more that could be added at a later stage.
