Facilities Manager
Work Dynamics
What This Job Involves
Job Details
FM will be responsible for managing all aspects of the facility management service delivery system on the
client project; primarily Asset Management and Operations. In this capacity, the FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term projects, operations and maintenance, interface with senior managers in client real estate / Facility team and business units, coordination with other key managers within
client alliance partner organizations and customer satisfaction.
- Provide the leadership to the Facility Management team on a client site
- The single point of Management Control for FM in the client site.
- Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
- Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization.
- Demonstrate leadership, responsiveness and creativity.
- Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with Key Account Manager and ensure implementation and compliance of the processes.
- Support the Client in the implementation of short and long-term projects for the client project.
- Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
- Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client.
- Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning
- Ensure compliance with JLL minimum audit standards.
- Client Satisfaction
- Level of communication within the organization and with the client.
- Continuous improvement in the following
- Morale and satisfaction of employees under management
- Client satisfaction
- Improvement and savings initiatives for the client as well as Jones Lang LaSalle
