The Facilities Manager (FM) is responsible for managing all aspects of facilities service as
detailed in the scope of works section of the contract and will report to Hub Lead. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.
The FM will provide operational leadership and ensure the account objectives are met in the
Region. The role will have functional accountability for an assigned number of the Client Sites
and the jobholder is responsible for all aspects of client and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a thorough
understanding of their objectives and the implementation of acceptable property-specific
operating strategies that achieve these required standards. Once developed the FM must
oversee the implementation of all approved initiatives and programs, by managing and
coordinating the efforts of the FM team (e.g. service providers, contractors, and building
employees) to achieve the goals
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- Assist Hub lead in service delivery in accordance with client KPIs and SLA
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and services for the proper operation of the buildings
- Coordinate with the Business Units on smooth operations
- Manage a programme of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
- 24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
- Cross functional coordination
- Innovation towards workplace excellence
- Create amazing User experience at the workplace and by creating user friendly processes.
- Manage the Ticket Management tool for the respective site and reach the KPI goals.
- Have a varied and creative thought process on various services and supplies for the users and site operations.
- Assist in space planning for the site and have knowledge on the site ops.
- Customer needs to be the priority factor and empathy towards the services is highly required.
- Work hand in hand with inter and intra functional teams for smooth transactions.
- Supervises engineers and maintenance staff including hiring, training, personnel development.
- Manages Engineering operational accounts for buildings as required and assists in
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- Assists in maintenance/engineering issues as required
- Recommends/implements improvements for preventive maintenance programs on an on-going basis
- Develops/maintains effective Asset specific maintenance and safety procedure manuals and enforces compliance
- Coordinates maintenance efforts with outside contractors, tenant finish personnel and
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- Administers all equipment and construction warranties with respect to defect liability period.
- Coordinates development of and/or maintains the as-built drawing library
- Responds quickly to emergency situations (i.e. fire, evacuation, equipment failure, etc.) and customer concerns
- Implements and administers inventory control programs/purchase parts and supplies
- Develops specifications and assists in solicitation and administration of maintenance/repair service contracts
- Ensures compliance with applicable codes, regulations, government agency and company directives as relates to building operations
- Supervises maintenance staff; and assign and monitor maintenance projects for them
- Conducts regular inspections of operating mechanical, electrical and equipment systems;
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- Provides for quality assurance by creating and implementing preventive maintenance
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- Maintain engineering reports
Risk Management
- Ensure full compliance with all local and governmental regulations and legislations
- Assist Hub lead and city technical lead in ensuring site risk management programs including audits are implemented and maintained
- Adhere to escalation and incident reporting procedures
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People Management/ Engagement
Ensure high staff morale, trust and work ethics
Coordinate with the Hub lead - on the implementation of FM Procedures and train FM staff
Ensure an environment that supports teamwork, co-operation and performance excellence within team
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Provide a cooperative environment with client and customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
Proactively understand the customers/ employees needs and act on them before being requested
Finance Management
Preparation of site operational budget for the financial year
Forecast of monthly & quarterly expenses
Adherence to the budget forecast and spend.
Approvals in the JLL Finance tools.
Invoice management.
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Approvals of PO's
Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices
Other Key Activities
Developing interesting & fun user engagement activities
Cross site audit
Overall control of site ops for a 24/7 site
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
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