The Site Lead will oversee and manage all integrated facility services operations for a critical 24x7 bank back-office environment, ensuring seamless facility operations that support continuous business operations without interruption.
Key Responsibilities
Operations Management
- Lead and coordinate all facility services including housekeeping HVAC, electrical, plumbing, deep cleaning, and maintenance
- Ensure 24x7 operational continuity with minimal downtime
- Manage shift handovers and maintain operational logs
- Implement preventive maintenance schedules for all critical systems
- Coordinate with multiple service vendors and contractors
Team Leadership
- Supervise facility management staff across all shifts
- Manage staffing schedules to ensure 24x7 coverage
- Conduct regular team meetings and performance reviews
- Provide training on banking facility protocols and emergency procedures
- Foster a culture of service excellence and continuous improvement
Compliance & Risk Management
- Ensure compliance with banking regulations and security protocols
- Maintain adherence to health, safety, and environmental standards
- Conduct regular facility audits and inspections
- Manage emergency response procedures and business continuity plans
- Coordinate with bank security teams on access control and surveillance
Vendor & Contract Management
- Oversee multiple service provider contracts and SLAs
- Monitor vendor performance and ensure service delivery standards
- Negotiate contract terms and manage cost optimization
- Conduct vendor evaluations and onboarding processes
Technology Integration
- Generate operational reports and KPI dashboards
Budget & Financial Management
- Develop and manage facility operations budget
- Track expenses and identify cost-saving opportunities
- Approve work orders and expenditures within authority limits
- Prepare monthly operational reports
Required Qualifications
Education & Experience
- Bachelor's degree in engineering, /Hotel Management Facility Management, or related field
- 5+ years of facility management experience, preferably in banking/financial services
- 3+ years in supervisory/leadership roles
- Experience managing 24x7 operations
Certifications (Preferred)
- FMP (Facility Management Professional)
- CFM (Certified Facility Manager)
- PMP (Project Management Professional)
- OSHA safety certifications
Core Competencies
- Strong leadership and communication skills
- Crisis management and problem-solving abilities
- Understanding of banking operations and security requirements
- Ability to work flexible hours
- Multi-vendor management experience
- Budget management and cost control expertise
Key Performance Indicators
- Facility uptime (target: 99.9%+)
- Response time to critical incidents
- Vendor SLA compliance rates
- Budget variance management
- Customer satisfaction scores
- Safety incident reduction
- Energy efficiency improvements
