Facility Executive (Soft)

Department: Facility

Designation: Executive /Senior Executive – Facility (Soft)

Location: – NCR (Gurugram & Noida)

Reporting To: Facility Manager

Role & Responsibilities:

• Prioritize and manage all facility-related requirements to ensure smooth day-to-day operations.

• Oversee daily property operations in coordination with the Facilities Manager and Assistant Facilities Manager, ensuring administrative functions, security, and facility services are delivered effectively.

• Drive continuous improvement across facility operations and service delivery.

• Monitor facility supplies and inventory to ensure adequate stock levels; manage supply and service contracts as approved by clients.

• Proactively identify and mitigate operational risks by participating in emergency evacuation procedures, business continuity planning, and health & safety reviews.

• Take ownership of client satisfaction by addressing escalations, resolving operational challenges, and identifying opportunities to enhance service quality.

• Ensure adherence to key performance indicators (KPIs) and service-level agreements (SLAs).

Operational & Site Management

• Conduct routine site rounds and inspections of critical areas.

• Track, monitor, and ensure timely closure of tickets within defined SLAs.

• Manage on-site vendors and service providers.

• Coordinate closely with the Landlord (LL) team and Site Facilities Management (FM) team for daily operational activities.

• Plan, prepare, and manage Bills of Quantities (BOQs) for materials, as required.

• Manage manpower deployment, shift allocations, and workforce movement.

• Oversee inventory and store management, ensuring accurate records and availability.

• Ensure facility checklists are updated and maintained regularly.

• Issue work permits and maintain proper documentation and records.

• Carry out daily observations, follow-ups, and closure of identified issues.

Reporting & Compliance

• Prepare and maintain daily, weekly, and monthly operational and administrative reports.

• Track and manage energy consumption data and related reporting.

• Organize and manage weekly and monthly FM and LL MOMs (Minutes of Meetings).

• Align manpower and vendor deployment as per the 52-week Planned Preventive Maintenance (PPM) calendar.

• Conduct regular SS team briefings to ensure alignment and compliance.

Work Schedule

• Role involves shift-based responsibilities with 6 days working.

Skillset required:

• Strong knowledge of property and facility operations.

• Demonstrated working knowledge of occupational health and safety standards, with a client-centric approach to operations.

• Proven experience in team management, including supervising, coordinating, and motivating cross-functional teams.

Experience (Years) required:

Minimum 4 years of relevant experience

Qualification:

Graduate / Hotel Management Graduate