Designation: Facility Executive Soft Services
Qualification: Any Degree
Experience Required: 2+ Years
Shift Timings: Rotational Shift
Work Schedule: 6 days per week
BUSINESS UNIT
Integrated Facilities Management
LOCATION
Deloitte Towers, Meenakshi, Tech-park, Hyderabad
DIRECT REPORTS
Onsite Shift Supervisors (Soft Services)
POSITION GOALS
- To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.
- To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
- Achievement of the Key Performance Indicators and Service Level Agreement targets.
- Sets stretch targets for team to achieve maximum team performance
- Is able to make difficult decisions and resolve problems or improve operations.
- Actively searches out opportunities to achieve best results
- Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.
Duties And Responsibilities
- Ownership of the day-to-day administration, including reports generation of the stocks tracker.
- Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
- Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
- Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
- Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
- Vendor invoices processing aligned with Deloitte finance process.
- Statutory compliance check of all vendor invoices.
- Routinely Inspect all services to ensure performance measures are being maintained
- Set stretch targets for self to achieve maximum team performance
Reporting
- Contribute to the Weekly FM Meeting Minutes
- Contribute to the Monthly Management Report to Deloitte and other reports as required
Others
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
EMPLOYEE SPECIFICATIONS
- Experience in Facilities Management is required.
- Strong Customer Service focus
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Knowledge of Occupational Safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Demonstrated experience with continuous improvement initiatives highly desirable
- Demonstrated experience with client reporting and preparation of reports required.
- Graduate in any discipline
- 3 – 5 years experience in facilities management
- Tertiary qualifications in hotel management / building management and/or business desirable
- Proven ability to function effectively as part of a team
- Proven ability to initiate and follow through with improvement initiatives
KEY PERFORMANCE MEASURES
- Compliance with the Service Level Agreement established between JLL and Deloitte
- Achievement of contracted Customer Satisfaction expectations
- Achievement of savings initiatives as agreed with Client
- Delivery of Agreed Initiatives as per Deloitte/JLL Initiatives Road Map
- Achievement of service delivery goals as agreed with manager
