Facility Executive Soft Services.

Position: Facilities Executive – Soft Services

Location: Gurugram

Department: Facilities Management

Key Responsibilities

• Manage day-to-day soft services operations including housekeeping, pantry, landscaping, waste management, and pest control.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs).
• Conduct regular facility inspections to maintain cleanliness, hygiene, and workplace standards.
• Ensure adequate availability of housekeeping consumables, pantry supplies, and facility-related materials.
• Coordinate with service partners for timely resolution of complaints and service requests.
• Maintain records related to attendance, manpower deployment, inventory, and statutory compliance.
• Support workplace events, employee engagement activities, and VIP visits from a facilities perspective.
• Conduct audits and implement corrective actions for any service gaps identified.
• Ensure adherence to EHS (Environment, Health & Safety) guidelines and company policies.
• Prepare daily, weekly, and monthly operational reports and share updates with management.
• Coordinate with stakeholders and business teams to ensure high levels of customer satisfaction.
• Assist in budget tracking, vendor billing verification, and invoice processing.
  
  

Required Qualifications & Experience

• Graduate in any discipline; Hospitality or Facilities Management qualification preferred.
• 3-6 years of experience in Facilities Management, Corporate Real Estate, Hospitality, or Soft Services Operations.
• Good knowledge of housekeeping standards, vendor management, and workplace operations.
• Strong communication, coordination, and stakeholder management skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
  
  

Key Competencies

• Vendor Management
• Stakeholder Management
• Team Coordination
• Problem Solving
• Customer Service Orientation
• Attention to Detail
• Operational Excellence
• Compliance & Safety Awareness