Facility Executive - Soft Services

2-4 Years

Posted 19 hours ago
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Job Description

Designation: Facility Executive - Soft Services

Qualification: Any Graduation

Experience Required: 2+ Years

Shift Timings: General Shift

Work Schedule: 6 days per week

Detailed Responsibilities

Front Office Operations

To provide management advice for Front Office for escalated issues during the shift.
To ensure immediate response to all priority calls during the shift and follow escalation process
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Housekeeping Operations

Attending the shift briefing
To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client's/VIP visits.
To ensure that the housekeeping related issues are discussed with housekeeping Supervisor and also on priority for the shift and ensure there is an action and tracking for the issue closure.
To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
Identification, on time closure and reporting of snags.
To discuss and assist facility manager on monthly basis on the vendor performance matrix.
Ensure all the housekeeping related open issues are closed on priority and within TAT without escalations.
Monthly audit report need to share with FM on consumables & reconciliation.
Monthly ordering the supplies like HK, Pantry, stationary and toiletries by creating POR,PO.

Cafeteria Operations

To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
To ensure random food samples test is done by Moody's authorized vendor and results are taken up accordingly.
To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.
To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.
Should conduct monthly random Kitchen audit of the vendors.
Escalate Facility Manager and then Moody's on escalations.
Ensure the hygiene of the cafeteria vendors operating in stalls.

Meetings & Events