Operational Management: Oversee daily soft services such as housekeeping, pest control, indoor landscaping, and waste management to ensure high standards of cleanliness and hygiene.
Vendor Coordination: Monitor and manage third-party service providers, ensuring SLA (Service Level Agreement) compliance and efficient service delivery.
Safety & Compliance: Ensure compliance with health, safety, and environmental regulations
Inspection & Quality Assurance: Conduct regular facility audits to ensure service quality, addressing complaints promptly and effectively.
Administrative Tasks: Manage inventory of cleaning materials/consumables, prepare reports on service performance, and assist in budget tracking.
People Management: Coordinate with frontline staff, housekeeping teams, and facility management to ensure seamless operations.
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Required Skills & Qualifications
Experience: Usually requires 2–5 years of experience in facility management or hospitality.
Skills: Strong communication (verbal and written), vendor management, attention to detail, and problem-solving skills.
Education: A Bachelor's degree in hospitality management or a related field is often preferred.
Technical Knowledge: Understanding of cleaning chemicals, safe working practices (COSHH), and sanitation regulations.
