Key Responsibilities
Soft Services Operations Management
- Oversee daily operations of housekeeping, pest control, landscaping, waste management, and pantry services
- Ensure all services are delivered as per SLAs and quality standards
- Coordinate with multiple vendors to ensure timely and effective service delivery
Client Relationship Management
- Act as the primary point of contact for client communication on soft services
- Conduct regular client meetings to review performance and address concerns
- Implement feedback-driven improvements to enhance client satisfaction
Vendor Management & Coordination
- Manage relationships with soft services vendors and contractors
- Conduct regular inspections and quality audits of vendor services
- Review and approve vendor invoices ensuring accuracy and cost control
- Initiate corrective actions for service gaps or deficiencies
Compliance & Safety Management
- Ensure adherence to health, safety, and environmental regulations
- Conduct regular safety inspections and maintain compliance documentation
- Implement standard operating procedures and best practices
Budget & Cost Management
- Assist in preparation and monitoring of soft services budgets
- Track operational expenses and identify cost-saving opportunities
- Support variance analysis and financial reporting for management review
Reporting & Documentation
- Maintain records of service delivery, incidents, and inspections
- Prepare daily, weekly, and monthly operational reports
- Track maintenance requests, complaints, and resolutions using FM systems
Operations & Process Improvement
- Monitor service quality and implement continuous improvement initiatives
- Ensure smooth facility operations through efficient coordination of teams
- Support process standardization and operational efficiency improvements
