Maintain client satisfaction by resolving Helpdesk tickets within SLA time limit.
Resolve meeting & Conference room reservation requests by checking the availability & confirming prior to timeline along with needed support such as Checking the upkeeping of meeting rooms Setup preparation, food services & Stationary.
Resolve technical/Soft queries via phone, email, or chat in a timely manner.
Log, track, and prioritize support tickets in a helpdesk management system.
Escalate unresolved issues to higher-level support or specialized teams & get the resolved to maintain the SLA.
Document all incidents, solutions, and follow-up actions in the helpdesk system.
Maintain Helpdesk documentation for common issues, solutions, and troubleshooting steps.
Share insights on recurring problems with management to assist in process improvements.
Support Audit documentation for centralized source & to ensure that the data complies with organizational policies and industry regulations by maintaining data security and confidentiality, ensuring sensitive information is protected.
Create regular and ad-hoc reports based on key performance indicators (KPIs) to help in decision-making. Reports could include sales, finance, inventory, and employee performance.
Support development of monthly/quarterly variance reporting for operating budget.
Generate and distribute management reports Monthly MMR reports, weekly reports, in accurate and timely manner.
Coordinate food and beverage services for special events, conferences, or banquets, ensuring smooth operations and guest satisfaction.
To facilitate / handhold the Customers during all Client visits while welcoming the guest.
Refreshments like coffee / Tea, Soft drinks, cookies to be arranged in the Board room based on the requirement as per the request.
All meals will be arranged in the dining room for Clients, from the std. star Hotel/outdoor caterers as per the contracted rate
Ensure that all food and beverages are of the highest quality, meeting hygiene and food safety standards.
Supervise, train, and manage staff in the food and beverage department, ensuring they follow proper procedures, maintain cleanliness, and adhere to health and safety standards.
Demonstrate strong collaboration and teamwork within the team, by including driving the development and implementation of IFM best practices and innovations.
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.
Support facility specific cost savings targets to contribute to the achieving savings goals .
Assist in the development and management of operational and capital budgets.
