What this job involves:
- To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement.
- To achieve financial and other targets established by both the Senior Facilities Manager and Assistant Facilities Manager.
- Achievement of the Key Performance Indicators and Service Level Agreement targets.
- Sets stretch targets for team to achieve maximum team performance
- Is able to make difficult decisions and resolve problems or improve operations.
- Actively searches out opportunities to achieve best results
- Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
Operations
Duties And Responsibilities
- Property Operations
- Ownership of the day-to-day administration, including reports generation of the stocks tracker.
- Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by Client
- Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
- Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
- Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
- Maintain appropriate levels of Petty cash to support FM operations.
- Vendor invoices processing aligned with Client finance process.
- Statutory compliance check of all vendor invoices.
- Routinely Inspect all services to ensure performance measures are being maintained
- Effectively manage ECRES to ensure an on time deliverable system
- Set stretch targets for self to achieve maximum team performance
- Reporting
- Contribute to the Weekly FM Meeting Minutes
- Contribute to the Monthly Management Report to client and other reports as required
- Others
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
Key Performances Measurements
- Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
- Achievement of contracted Customer Satisfaction expectations
- Achievement of savings initiatives as agreed with Client.
- Delivery of Agreed Initiatives as per Client Solution/Jones Lang LaSalle Initiatives Road Map
Sound like the job you're looking for Before you apply, it's also worth knowing what we are looking for:
Education and experience
- Experience in Facilities Management is required.
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Knowledge of Occupational Safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Demonstrated experience with continuous improvement initiatives highly desirable
- Demonstrated experience with client reporting and preparation of reports required.
- Graduate in any discipline
- 3 5 years experience in facilities management
- Tertiary qualifications in hotel management / building management and/or business desirable
- Proven ability to function effectively as part of a team
- Proven ability to initiate and follow through with improvement initiatives
A relationship builder
Client Satisfaction through Transformation. Out of the box thinking
Continuous improvement in the following:- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.
