Facilities Manager - Senara Industrial Parks

Desired Candidate

• 7–15 years in facilities management, with at least 5 years on Grade-A industrial assets

• Hands-on credibility across both Hard FM and Soft FM (housekeeping, security, landscaping, pest, waste). Either can be primary, but the candidate should be conversant and accountable across both.

• Strong vendor governance instincts – has written SOPs, run SLA reviews, and improved tenant satisfaction in a previous role.

• Comfortable being the single point of accountability for a large asset, supervising outsourced agencies, and being on site every day.

• Tech-literate – comfortable with CAFM platforms, IoT dashboards, and Excel-based MIS.

• Clear and confident in written and verbal communication. Comfortable representing the park to tenants and leadership.

1. ROLE SUMMARY

Senara Industrial Parksm Mappedu is a 46-acre, 1.2 million sq.ft Grade-A industrial development at Mappedu, Thiruvallur District near Chennai. 1.8 lakh sq.ft is operational today, 2.5 lakh sq.ft is under construction, and the balance will be commissioned in phases. The park is being built to global Grade-A standards, with the ambition to set a new benchmark for industrial real estate operations in South India.

We are looking for a Facilities Manager to design and run the park's facilities operations from the ground up. This is a builder's role – writing the SOPs, choosing and managing the outsourced ecosystem, setting up the BMS and facilities tech stack, driving sustainability and ESG outcomes, and shaping the operational reputation of the park.

It is also a hands-on role. The Facilities Manager will supervise outsourced agencies (security, housekeeping, MEP, landscaping, pest, waste), interface directly with tenants, and run the day-to-day on the ground. The role is designed for someone who enjoys building from a blank sheet, and who is comfortable being the single point of accountability for a large asset.

2. MISSION OF THE ROLE

• Build a Grade-A facilities operation from scratch – playbook, SOPs, vendor governance, MIS – and run it personally for a 46-acre, 1.2 million sq.ft park.

• Run the 1.8 lakh sq.ft already live to a benchmark Grade-A operational standard, and take structured handover of the 2.5 lakh sq.ft under construction as it commissions.

• Set Senara on a credible path to LEED and/or IGBC certification, and to strong ESG outcomes across energy, water, waste, air

• Make every tenant interaction a reason to renew and refer. Own the tenant experience end-to-end, even though lease admin sits elsewhere.

• Stand up the systems, vendor ecosystem, and tech stack – BMS, CAFM, IoT – so the function scales smoothly as the park grows.

• Deliver world-class outcomes through outsourced agencies and disciplined supervision

3. DETAILED RESPONSIBILITIES

A. Hard Services – Engineering, MEP & Utilities

• Look after the operational integrity of every hard service in the park - electrical (HT/LT, transformers, DG sets, capacitor banks), plumbing, fire detection and suppression and utility distribution.

• Build and run the preventive maintenance (PPM) calendar. Maintain the asset register, O&M manuals, warranty register, and as-built documentation for every commissioned asset.

• Manage outsourced MEP agencies on outcome-based SLAs, with clear KPIs for uptime, MTTR, energy consumption, and root-cause closure on breakdowns.

• Bring in predictive maintenance over time moving from calendar-based PPM to condition-based maintenance as the asset base matures.

• Run utility metering and sub-metering for accurate tenant billing and consumption analytics. Drive periodic energy and water audits to identify and close losses.

B. Soft Services & Tenant Experience

• Run the soft services ecosystem – housekeeping, landscaping, pest control, waste management, façade cleaning, vehicle and traffic management, and gate operations – to a consistently high standard.

• Own the tenant experience layer. Even though lease admin sits with a separate function, this role is responsible for how tenants feel about the park each day – gate entry, parking, common-area condition, complaint resolution, event coordination.

• Set up the tenant helpdesk and ticketing system. Publish SLAs for response and resolution, track tenant satisfaction (CSAT) monthly, and close every issue end-to-end.

• Coordinate tenant fit-outs from a facilities perspective – shell-and-core integration, MEP tie-ins, fit-out guideline enforcement, and post-fit-out commissioning. Build a clean move-in / move-out protocol that protects the asset and the tenant experience.

C. Sustainability, Certification & ESG

• Lead Senara's path to IGBC and/or LEED certification – Silver as the minimum, Gold as the working target. We will back you with agency partners, training, and time.

• Build the ESG operating layer – energy intensity, water intensity, waste diversion from landfill, recycled water usage, renewable share, indoor air quality, and biodiversity. Set baselines and improvement targets in Year 1.

• Drive on-site renewable adoption – rooftop solar, EV charging infrastructure

• Run the STP to Zero Liquid Discharge (ZLD) standards, with recycled water meeting landscaping, flushing, and cooling needs. Publish a quarterly sustainability scorecard to leadership.

D. Safety, Statutory Compliance & Risk

• Look after every statutory and regulatory compliance touching the park – TNPCB consent to operate, fire NOC, lift licenses, factory inspector approvals where applicable, electrical safety certifications, building plan compliance, and labour-related compliances of outsourced agencies.

• Maintain a live compliance calendar with renewal dates, owners, and evidence – auditable at any time.

• Build the safety culture – emergency response plans, evacuation drills, first-aider coverage, security incident protocols, and a strong shared commitment to safe operations for contractors and tenant staff alike. Run quarterly safety and fire drills, track near-misses, and close root causes.

• Run the security operation – manned guarding, access control, CCTV (with AI-based analytics where it makes sense), perimeter integrity, visitor management, and incident response.

E. Systems, Tech Stack & Vendor Governance

• Set up the facilities tech stack – a Computer-Aided Facilities Management (CAFM) platform for work orders and PPMs, IoT sensors for energy/water/air, and a tenant-facing app or portal for service requests.

• Document SOPs and checklists for every recurring activity – opening checks, closing checks, PPM checklists, escalation matrices, vendor scorecards, tenant induction packs. Build the playbook as you build the operation.

• Run a disciplined vendor governance rhythm – monthly business reviews, scorecards on SLA adherence, training compliance, and tenant feedback. Bring procurement discipline to RFPs, scopes of work, and performance-linked payments.

• Maintain the MIS that leadership trusts – a monthly operations report covering uptime, incidents, costs vs. budget, tenant CSAT, energy/water/waste, compliance status, and forward risks.

F. Construction Handover & Phased Commissioning

• Take structured handover of the 2.5 lakh sq.ft currently under construction from the Projects team, with a disciplined commissioning checklist for every system before accepting handover.

• Build and maintain the asset register, O&M manuals, warranty register, and as-built drawings – so nothing slips through the gap between Projects and Facilities.

• For the phases yet to come, share voice-of-operations feedback to the Projects team on operability, maintainability, and lifecycle cost. Plan the phased ramp-up of vendor agencies and tech systems so the cost base scales with the park, not ahead of it.

G. Cross-Functional Coordination

• Partner with the VP – Projects & Development on design-stage operability inputs, handover discipline, and phased commissioning sequencing.

• Work with Leasing and Tenant Relations to make every new tenant onboarding smooth, and every renewal conversation supported by a strong operational track record.

• Establish a Monthly Operations Review rhythm with leadership – one trusted view of how the park is being run. Coordinate with Finance on opex budgeting, capex proposals, and tenant utility recoveries.

Nice to Haves

• Brand-name pedigree from CBRE, JLL, Cushman & Wakefield, Knight Frank, Embassy Services, Anarock, ISS, or BVG is a strong signal, but ownership and hunger matter more than the logo.

• Experience standing up or stabilising a new account – greenfield commissioning, account take-over, or post-handover stabilisation.

• Exposure to sustainability certifications – IGBC, LEED, GRIHA, ISO 14001 or 45001. Not a must-have; we will back the right candidate to lead Senara's certification journey.

• Has personally driven a CAFM, BMS, or tenant-app roll-out in a previous role.

Education

• Engineering degree in Mechanical, Electrical, or Civil preferred. Diploma holders with strong track records will be considered. IFMA (CFM/FMP), RICS, or BIFM credentials are a plus, not a requirement.

LOCATION & APPLICATION

This is an on-site role. Project location: Mappedu, Thiruvallur District, Chennai.

If building a world-class operation from a blank sheet is the kind of work you have been looking for, we'd love to hear from you.