What this job involves:
This position serves as the manager for assigned sites while providing leadership and direction to a team of highly skilled staff in delivering facilities management services in professional office environments, ensuring service delivery meets Service Level Agreements and Key Performance Indicators at the lowest possible cost within prescribed budgets. You will work with Senior Facilities Managers to develop overall facilities team vision while overseeing operational aspects of properties to protect, maintain, and improve client site value. This role contributes to JLL's business objectives by driving continuous improvement in site performance, managing third-party contractors and vendors, transforming operational practices to leverage JLL tools and processes, and acting as primary interface with clients to ensure delivery of committed services while maintaining positive relationships with stakeholders and promoting sustainability awareness to foster culture of environmental stewardship among building occupants supporting organization's sustainability commitments.
What your day-to-day will look like:
- Work with Senior Facilities Manager to develop and execute overall facilities team vision while assisting in strategic direction for operations and maintenance teams
- Oversee operational aspects of properties to protect, maintain, and improve client site value while conducting routine site inspections to ensure highest quality standards
- Drive continuous improvement in site performance while managing third-party contractors and vendors engaged in property operations and maintenance
- Develop and maintain positive relationships with Client Managers and Operations teams while serving as primary client interface for service delivery satisfaction
- Transform existing operational practices to leverage JLL tools, processes, and best practices while maintaining sites using SLAs and KPIs
- Establish safety-first culture by promoting safe work practices, timely training, and best practices while fostering collaborative teamwork environment
- Team with Senior Facilities Manager to develop and maintain operating budgets while meeting cost savings targets and managing work within budget constraints
- Engage building occupants on sustainability best practices, fostering culture of environmental stewardship and encouraging behaviors that support organization's sustainability commitments
- Collaborate with sustainability team to monitor key metrics, identify opportunities for improvement, and drive measurable progress towards organization's sustainability targets.
Required Qualifications:
- Minimum 5-8 years Facilities Management experience with demonstrated experience managing facilities teams
- Experience managing 24/7 operations in fast-paced work environments with superior client relationship management skills
- Demonstrated organizational and problem-solving skills with ability to plan and manage within budget and time constraints
- Familiarity with various building systems and ability to multitask while working without direct supervision
- Experience with CMMS systems and Microsoft Office Suite including Word, Excel, PowerPoint, Outlook
- Strong written, verbal, and people skills with collaborative management style
- Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies
- Ability to manage third-party contractors and vendors while ensuring compliance with audit standards
- Must be able to provide proof of US Citizenship due to federal government regulations pertaining to secured areas on-site.
Preferred Qualifications:
- Bachelor's degree in related field with background in professional office environment facilities management
- Experience with strategic sourcing and contracting for maintenance and project services
- Knowledge of capital improvement project planning and management with familiarity with JLL tools, processes, and best practices
- Understanding of landlord, tenant, and subtenant relationship management
- Experience with incident investigation and root cause analysis methodologies
- Background in employee development and performance management with experience completing performance reviews and ensuring optimal rollout of CMMS tools
- Understanding of promoting culture of diversity and inclusivity for all team members
- Knowledge of sustainability awareness and environmental stewardship practices supporting organization's sustainability commitments.
Location: Onsite
At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
