What's your ambition Is it a big goal or small steps Professional or personal We'd like to know because at JLL, we make your ambitions our business. And if you have ambitions in Facility Management Industry, join us to be inspired by the best.
What this job involves:
The Facilities Manager will have responsibility for the strategic leadership and management of complex facility operations across multiple sites or a large-scale portfolio. This role encompasses strategic planning, client relationship management, and oversight of operational excellence. The Facilities Manager will be highly familiar with advanced service structures, including strategic responses to complex Facilities Management challenges and arrangements pertaining to all capital and operating expenditures. This position will lead the team that provides a professional, value-focused service aimed at consistently exceeding client expectations and driving innovation in service delivery.
Operations Duties & Responsibilities
Strategic Leadership & Portfolio Management:
- Provide strategic direction and leadership for JLL management teams across assigned portfolio in the delivery of facility management services
- Develop and implement long-term facility management strategies aligned with client business objectives
- Oversee multi-site operations ensuring consistency in service delivery standards and best practices
- Drive strategic initiatives for operational excellence and service innovation
- Mentor and develop Facilities Managers and junior team members
Contract & Financial Oversight:
- Ensure maintenance services across portfolio are delivered in line with contractual commitments and within budgets
- Define technical, commercial terms and conditions; define operational scope and develop comprehensive tender documents for Annual Maintenance Contracts
- Lead competitive tendering exercises and identify suitable specialist subcontractors for multiple sites
- Conduct strategic comparative analysis and present recommendations to senior Client stakeholders on optimal subcontractor selection
- Negotiate complex Service Level Agreements and lead the JLL procurement department in closing strategic SLAs between JLL and its vendors
- Oversee contract performance across portfolio with total accountability for financial outcomes
Vendor & Performance Management:
- Evaluate teams deployed by Vendors across sites to ensure correct level and scale of resources
- Establish Service Levels and Performance Indicators with senior Client representatives and define mechanisms to assess performance levels of various subcontractors
- Lead performance assessment of subcontractors based on criteria jointly agreed between Client, JLL and subcontractors
- Set annual strategic goals for generating savings in areas such as energy, sustainability, and cost of maintenance operations
- Drive vendor innovation and continuous improvement programs
Compliance, Risk & Quality Management:
- Ensure compliance of minimum wage acts for payments and statutory compliance through specialist professionals across all sites
- Develop and implement risk management strategies for facility operations
- Establish quality assurance frameworks and audit programs
- Ensure subcontractors are meeting commitments on scheduled delivery of trainings
- Ensure subcontractors have a planned, structured and solution-based approach to maintenance service delivery
- Analyze call-outs across portfolio to understand trends; undertake strategic initiatives to minimize incidents
- Train team members on all Quality policies & procedures and embed continuous improvement culture
- Audit sub-contractors on quality of materials & upkeep across multiple sites
Client & Stakeholder Management:
- Serve as primary point of contact for senior client stakeholders on strategic facility matters
- Advise Client on future year maintenance budgets and capital expenditure planning
- Schedule cross-feedback sessions from subcontractors and Client staff to improve service levels & satisfaction
- Chair monthly progress meetings and quarterly business reviews with client leadership
- Develop and present strategic business cases for service improvements and investments
Team Development & Performance:
- Review performance of JLL staff and conduct performance appraisals from time to time
- Interface with JLL's HR department and senior leadership to make recommendations for career development and succession planning
- Build high-performing teams through effective recruitment, training, and retention strategies
- Foster a culture of accountability, innovation, and client focus
Planning & Reporting:
- Prepare and review preventive maintenance registers on a monthly basis and update to JLL Operations Director
- Maintain all records related to performance of facility management operations across portfolio
- Liaison with client Finance team and senior leadership
- Interface with client and JLL finance department to raise client billing/invoicing and follow up with client representatives for payments
- Develop comprehensive MIS reports and strategic dashboards for JLL's senior management and client reporting
- Provide strategic insights and recommendations based on data analysis
Duties are in accordance with the Scope of Work & include:
- General Administration & Strategic Management
- Senior Client & Business Unit Liaison
- Team leadership including multiple Vendor teams (onsite personnel across sites)
- Prepare, submit and review Monthly and Quarterly Reports to client leadership
- Budget planning and financial forecasting
Key Performance Measurements
- Exceed best practice in provision of services through strategic contracts
- Establishment and adherence to policies & procedures, compliance deadlines for each task
- Strategic team management and leadership effectiveness
- Portfolio financial performance and cost optimization
- Client satisfaction scores and retention
- Innovation in service delivery
- Sustainability and energy efficiency achievements
- Team development and employee engagement metrics
Sound like the job you're looking for
Before you apply, it's also worth knowing what we are looking for:
Education and Experience
- Graduate in any discipline; Post-graduate qualification preferred
- 10+ years of experience in facilities management with at least 3 years in a senior leadership role
- Tertiary qualifications in building management, business administration, or related field highly desirable
- Proven ability to lead and develop high-performing teams
- Demonstrated strategic thinking and business acumen
- Proven ability to initiate and execute transformation initiatives
- Strong commercial and financial management capabilities
- Advanced relationship building and stakeholder management skills
- Client Satisfaction through Transformation and strategic innovation
- Out of the box thinking and change leadership
- Continuous improvement in the following:
- Morale and satisfaction of employees under management
- Client satisfaction and strategic partnership development
- Identification and implementation of process improvements for Clients
- Portfolio operational efficiency and financial performance
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
