What this job involves
You will be the Site Manager's trusted right hand on all facilities-related activities. You'll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.
Sound like you To apply you need to be:
Key aspects:
- Monitoring of Housekeeping related activities
- Ensure the tickets are closed is consistent and in line with requests received from the user.
- Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
- Build relationships by engaging clients in genuine, personable conversations.
- Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
- Arrangement of all consumables and supplies for Client / any visits
- Preparing the Daily/Weekly and Monthly reports
- Interacting with the service & supply vendors.
- Undertake daily facility rounds and find out snags and raising and followup for the closure with M&E Team and update the closure reports.
- Effectively manage service provider teams to ensure an on time deliverable system.
- Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
- Build and develop effective client / stakeholder relationships across multiple levels of the organization
- Proactively understand the customers/ employees needs and act on them before being requested
- Maintain high standards of housekeeping of facility
- Improvements in the office aesthetics and operations as per need
- Handling billing and invoicing
- Adherence to the monthly forecast
- All invoices received from our vendors will also be on your watchensuring that they are checked, verified and authenticated based on regulatory standards
- Work on getting quotations as per site need
- Sharing indents for monthly material supply
- Zero stock out of situation
- Collecting all documents from the vendor for compliance audit
- Developing interesting & fun user engagement activities
