Job Description
Are you passionate in food & beverage and have a strong sales skill This role would be the perfect fit for you. The Food & Beverage Sales Executive provides revenue contribution and administrative support to the overall department. With seven restaurants, bars and lounge available, the person needs to be comfortable with fast pace environment, busy sales and reservations, have strong interpersonal skills to handle sales and reservation duties.
Main Duties:
- Act as a main resource for FB reservation agents needing assistance technically or with regards to achieving customer satisfaction
- Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times
- Fully knowledgeable about F&B Outlets, rates, promotions, programs, hotel facilities and services
- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee
- Handling site visit from the guest
- To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer's report and promotions analysis.
- To maintain outlet communication board.
- Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
- To have a complete understanding of financial aspects of the outlet
- To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
- To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
- To implement a consistent guest recognition program and maintain a relevant guest database
- You need to ensure all the functions of a personalized and warm telephone reception
