F&B Operations Manager

We are seeking a highly experienced and strategic Operations Manager to lead and oversee the day-to-day operations of Group. The ideal candidate will be responsible for driving operational efficiency, ensuring excellence in service and food quality, managing budgets, and leading a team to achieve business goals.

Key Responsibilities:

Operational

• Oversee daily restaurant operations, ensuring smooth service, food quality, and adherence to company standards.
• Develop and implement operational strategies to enhance efficiency, customer experience, and profitability across all restaurant outlets.
• Establish and maintain SOPs for service operations, as well as SFA compliance.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards
• Manage and develop supplier relationships and to ensure consistent pricing and quality of purchases across the Group
• Regularly review customer feedback and market trends to improve offerings and service standards.
• Oversee new restaurant openings, expansion projects, and renovations.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Sales and Performance

• Lead and manage restaurant managers and support teams to ensure consistent performance and growth.
• Monitor financial performance, including revenue, costs, labour, and inventory, to optimize profitability.
• Work closely with our marketing team to drive sales and customer engagement.
• Plan, develop and grow the food & beverage team through leadership, mentorship and coaching to fuel the growth of the team.

Key Requirements

• Minimum Bachelor's degree in Hospitality, Business, or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in restaurant operations, with at least 3 years in a senior leadership role.
• Proven ability to manage multiple restaurant locations and concepts successfully.
• Strong experience in budgeting, P&L management, and cost control.
• Excellent leadership, communication, and problem-solving skills.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Experience in working with premium and high-volume restaurant concepts preferred.
• Deep understanding of F&B industry trends, customer preferences, and operational best practices.
• Ability to thrive in a fast-paced, dynamic environment and drive continuous improvement.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth within a fast-expanding restaurant group.
• A dynamic and collaborative work culture.
• Staff dining privileges

If you are a results-driven operations leader passionate about the restaurant industry, we would love to hear from you. Apply now and be part of our exciting growth journey!