F&B -Head of Operations

Head of Operations

Coffee Culture | Multi-Format Hospitality Brand | India

Coffee Culture is a 20+ year legacy brand built on coffee, community and consistency.

Today, the brand operates across cafs, specialty coffee formats, bars and experiential hospitality and is expanding across multiple cities in India.

We are looking for a Head of Operations who will take complete ownership of on-ground execution, operational discipline and outlet performance across all formats.

This role is central to ensuring that Coffee Culture outlets are customer-centric, operationally strong and financially healthy.

Role Overview

The Head of Operations will be responsible for:

Translating brand standards into consistent daily execution

Ensuring every outlet operates profitably and professionally

Building strong outlet leadership teams

Creating systems that scale with the brand

This role reports directly to the Founder and works closely with the leadership teams across coffee, food, bar and people operations.

Key Responsibilities

1. Outlet Performance & Profitability

Own daily, weekly and monthly performance of all outlets

Track and improve:

Sales performance

Food & beverage cost

Staff cost and productivity

Wastage and inventory control

Identify underperforming outlets and implement time-bound corrective actions

Ensure outlets move steadily towards sustainable EBITDA

2. Operational Excellence & Standards

Ensure strict adherence to Coffee Culture SOPs

Maintain consistent service quality, food quality and beverage standards

Ensure smooth opening, running and closing of outlets

Conduct regular operational audits and follow-through on gaps

3. People, Training & Discipline

Ensure outlets are fully staffed and trained

Work closely with HR and training teams to close hiring and onboarding

Ensure managers and chefs are capable, accountable and aligned

Enforce discipline around attendance, grooming, behaviour and reporting

Take timely decisions on performance issues, exits and replacements

4. Food, Coffee & Beverage Quality

Work with:

Head Chef & kitchen teams

Coffee and brew teams

Bar and beverage teams

Ensure recipe consistency, portion control and taste standards

Prevent quality deviations that impact customer experience or brand trust

5. Sales Readiness & Store Activation

Ensure outlets are sales-ready, not just operationally open

Support execution of local marketing, CRM and in-store initiatives

Work with managers to improve upselling, ticket size and repeat visits

Track post-launch performance and correct early drop-offs

6. Reporting, Controls & Systems

Ensure accurate and timely:

DSRs

Stock and cost reports

Audit reports

Build a culture of transparent, reliable reporting

Ensure outlet managers understand numbers and are accountable to them

7. Franchise & Multi-City Operations

Act as the primary operational interface for franchise outlets

Ensure brand standards and compliance across cities

Handle escalations calmly and professionally

Support expansion across Surat, Goa, Mumbai and upcoming markets

Candidate Profile

1015+ years of experience in hospitality / caf / QSR / casual dining

Experience managing multiple outlets simultaneously

Strong understanding of P&L, cost controls and operations

Process-oriented, disciplined and hands-on

Comfortable working closely with a founder-led organisation

Willingness to travel and stay involved on-ground

Share your CV on ( 9974463330 )