Job Summary
The Captain is responsible for supervising the service team, ensuring excellent guest experience, and maintaining high service standards in the restaurant.
Key Responsibilities
- Supervises and guides stewards and junior staff during service.
- Ensures guests are welcomed, seated, and served in a professional manner.
- Takes orders accurately and suggests menu items when required.
- Ensures timely service of food and beverages.
- Handles guest queries, complaints, and provides quick resolutions.
- Maintains coordination between kitchen and service team.
- Checks table setup, cleanliness, and overall restaurant readiness.
- Trains and supports team members to improve service quality.
- Ensures grooming and hygiene standards are followed by the team.
- Assists in billing and payment processes when required.
Requirements
- 2–5 years of experience in a fine dining or premium restaurant.
- Good communication and interpersonal skills.
- Strong leadership and team handling ability.
- Knowledge of food & beverage service standards.
- Presentable with good grooming standards.
- Ability to handle pressure during busy service hours.
