F&B Executive

rosetta hospitality

Bengaluru, India

Fresher

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Posted 6 hours ago
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Job Description

General Responsibilities

Ensure has acknowledged handovers from previous shifts
Demonstrate pride at work place with a high level of commitment towards achieving organizational objectives
Treats all guests and colleagues in a polite and courteous manner at all times. Prompt, caring and helpful manner
Anticipate guest's needs wherever possible and react to these timely
Promote a helpful and professional image to the internal and external customer
Ascertain a high level of guest satisfaction (ensure zero complaints of department)
Use guest names whenever appropriate
Has a good knowledge of different types of both Food & Beverage Menu.

Specific Responsibilities

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
Endeavor to resolve all complaints during shift and logs all complaints in a logbook for further follow-up
Oversee all front and back of the house restaurant operations
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Supervise cash handling procedures
Prepare daily banking and cash flow reports
Supervise the maintenance of service equipment
Monitor standards of guest facilities and services
Control stock and monitor security procedures
Assist with menu and wine list creation
Supervise outlet service
Works with Restaurant, Talent & HR Manager to ensure the departmental performance of staff is productive. Duties include:
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Provide input for probation and formal performance appraisal discussions in line with company guidelines
Ensure new staff attend Corporate Orientation within the first month of hire
Assist with the implementation of departmental induction for new hires
Assist with the preparation of efficient departmental work schedules
Coach, counsel and discipline staff in breach of policies and departmental procedures, providing constructive feedback to enhance performance
Works with superior in the preparation and management of the department's budget and is aware of financial targets
Recycles where-ever possible and enforces cost-saving measures to staff
Seek ways to cut wastage and decrease operational costs without compromising the quality
Generates weekly, monthly, and annual reports
Responsible for maintenance and cleanliness of the Bar and Beverage trolley
Carry out any reasonable duties as instructed by the Restaurant Manager