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Dcouvrez votre prochaine opportunit au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnes dotes d'une combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l'autonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d'aujourd'hui et de demain.
Fiche De Poste
F&A Senior Officer Job Description
We're looking for a proactive professional to handle customer invoice disputes, validate billing data using tools like DWH and Excel (Power Query), and process adjustments via PAT and RADIUM applications for reseller & Billing center customers. The role involves collaborating with resellers, generating reports, and supporting continuous improvement. Strong communication, problem-solving, and Microsoft Office skills are key.
Job Grade: 09
Shift Timings: 6 PM to 3 AM IST
Key Responsibilities
- Manage and resolve customer invoice disputes received via Salesforce, email, and the Customer Resolution Portal, following documented DLPs/SOWs
- Validate and verify billing, tracking, and invoice data using tools such as DWH, DBT, DIR, and Microsoft Access
- Clean and transform data in Excel using advanced functions, including Power Query
- Review and approve billing adjustments submitted through the PAT and RADIUM tools
- Collaborate with resellers (e.g., UNISHIPPER, WWEX, INEXPRESS) to resolve dispute cases efficiently
- Perform additional tasks assigned by management, ensuring flexibility and responsiveness
- Generate and maintain daily, weekly, and monthly reports to support process visibility and continuous improvement
Skill Requirements
- Strong communication skills
- Excellent interpersonal and problem-solving abilities
- Self-motivated with a proactive approach
- Proficient in Microsoft Office tools
- Ability to perform effectively under pressure
Type De Contrat
en CDI
Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs. 
