Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis.
Skills Required
Strong in depth Manual Billing and Incentives knowledge.
Excellent written and verbal communication skills
To work on own initiative as well as part of a team
Able to prioritize workloads
Attention to detail
Ability to work to deadlines
Must be customer focused
Knowledge of MS Office
Job Duties And Responsibilities
Quality checks the work processed by the Admin.
Capture all Internal and External errors and provide feedback to the staff timely.
Identify training areas and coordinate with the Supervisor for the necessary trainings
To comply with UPS policies, Data security, and SOX compliance related policies
Monitor workflow to plan work schedule as per the SLA requirement and the volume.
Conduct Monthly Product Knowledge test for the entire team.
Follow up with Countries to get the resolution.
Ad hoc billing requests from Countries.
Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
