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Job Description
F&A Team Leader will be responsible for daily/weekly/monthly tasks to be performed within the agreed deadlines. The position requires a thorough understanding of Billing process and will need to coordinate with onshore & offshore team to complete all the tasks which are within scope of the Pune team. He/she will be responsible for validating adjustments in the system and providing inputs to improve overall process deliverables. He/she must responsibly coordinate and work together in a team.
Responsibilities And Duties
- Ad hoc billing or adjustment requests from offshore sites
- Audit of billing and various reports
- When cause of discrepancy is identified, problem solving and analysis skills will be used to determine appropriate course of action.
- Use of various software packages may be needed for processing of adjustments for invoices
- Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
- Process corrections timely and accurately utilizing proper methods.
- Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
- Reviews processes to ensure efficiencies are maximized within the department
- Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits
Minimum Qualifications Or Eligibility Criteria
- Minimum 2 years of working experience in Billing processes within UPS
- Experience in conducting Audits or Team Handling will be Preferred
Skills And Knowledge Requirement
- Excellent written and verbal communication skills.
- Excellent interpersonal skills.
- Analytical and problem-solving skills.
- Must possess advanced reasoning and research skills.
- Decision making skills.
- Must be customer focused.
- Need to comprehend and cater to respective email requests accordingly.
- Eye for detail and must meet stiff deadlines.
- Have an excellent attendance track record.
- Self-driven.
- Strong customer orientation to understand customer services issues.
- Knowledge of MS Office.
- Willingness to accept change and perform additional duties as assigned according to business requirements
Employee Type
Permanent
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