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Dcouvrez votre prochaine opportunit au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnes dotes d'une combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l'autonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d'aujourd'hui et de demain.
Fiche De Poste
Position: Team Lead Accounts Receivable & Collections
Work Mode: Onsite
Shift Timing: 6:00 PM 3:00 AM
Location: GERA, Kharadi, Pune.
About The Role
We are looking for a
Team Lead to manage and guide a team of 1520 associates in the Accounts Receivable (AR) and Collections process. This role involves coaching, technical training, and ensuring accurate and efficient application of customer payments. You will play a key part in driving process improvements, maintaining service levels, and fostering a collaborative team environment.
Key Responsibilities
- Lead and manage a team of 1520 associates, acting as a liaison between associates and supervisors.
- Delegate tasks, monitor performance, and provide coaching to maintain service standards.
- Assist associates with complex work situations and ensure timely resolution of issues.
- Review processes and implement improvements to maximize efficiency and reduce errors.
- Conduct audits, identify exceptions, and ensure compliance with internal policies.
- Communicate escalations and critical issues to supervisors promptly.
- Drive continuous development plans and hold team members accountable for performance goals.
Required Skills & Qualifications
- Graduate/Postgraduate in any discipline with excellent verbal and written communication skills.
- 12 years of experience in team management (preferred).
- Mandatory: Proven experience in Accounts Receivable (AR) and Collections.
- Preferred: Knowledge of Billing processes.
- Strong proficiency in Microsoft Excel, including Macros, data analysis, and summarization.
- Ability to work independently, make sound judgments, and adapt to changing business needs.
- Effective leadership and team-building skills.
Type De Contrat
en CDI
Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs. 
