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Job Description
F&A Senior Officer Job Description
We're looking for a proactive professional to handle customer invoice disputes, validate billing data using tools like DWH and Excel (Power Query), and process adjustments via PAT and RADIUM applications for reseller & Billing center customers. The role involves collaborating with resellers, generating reports, and supporting continuous improvement. Strong communication, problem-solving, and Microsoft Office skills are key.
Job Grade: 09
Shift Timings: 6 PM to 3 AM IST
Key Responsibilities
- Manage and resolve customer invoice disputes received via Salesforce, email, and the Customer Resolution Portal, following documented DLPs/SOWs
- Validate and verify billing, tracking, and invoice data using tools such as DWH, DBT, DIR, and Microsoft Access
- Clean and transform data in Excel using advanced functions, including Power Query
- Review and approve billing adjustments submitted through the PAT and RADIUM tools
- Collaborate with resellers (e.g., UNISHIPPER, WWEX, INEXPRESS) to resolve dispute cases efficiently
- Perform additional tasks assigned by management, ensuring flexibility and responsiveness
- Generate and maintain daily, weekly, and monthly reports to support process visibility and continuous improvement
Skill Requirements
- Strong communication skills
- Excellent interpersonal and problem-solving abilities
- Self-motivated with a proactive approach
- Proficient in Microsoft Office tools
- Ability to perform effectively under pressure
Employee Type
Permanent
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