Position Overview
This position has responsibility for managing the Export area for both Consumer or Flavor portfolios within the Customer Service organization. Responsibilities include managing, executing and administrating the strategy and operations for this department, as well as driving efficient practices to optimize and streamline processes and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This position facilitates and provides leadership with regards to communications between business partners, ensuring operational execution and overall leadership to a specific portfolio of customer service personnel. This role is expected to communicate key findings and observations within the organization that supports executive decisions.
Description
- Oversee the end-to-end export order fulfillment process across the Americas, ensuring accuracy, timeliness, and compliance with trade regulations. Partner with internal stakeholders to ensure orders are processed and shipped in line with customer requirements, SLAs, and company policies. Collaborate with Distribution Centers, Carriers, and Freight Forwarders to ensure efficient scheduling, documentation accuracy, and on-time delivery. Resolve escalated issues related to export documentation, transportation delays, or customs compliance.
- Utilize critical thinking to draw upon professional experiences, market and industry knowledge, data, intuition, and then applies in decision making and direction setting. Provide oversight and support for problem solving, issues resolution, process improvement, and project support. Recommend, develop and implement programs and procedures governing the way Export activities will be conducted. Identify and communicate potential solutions to anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact.
- Lead, coach, and develop a team of 1015 Export Analysts and Supervisors to deliver high-quality customer service and operational excellence. Establish clear performance goals, provide regular feedback, and foster a culture of accountability, collaboration, and continuous improvement. Manage staffing, workload distribution, and succession planning to ensure operational efficiency and business continuity.
- Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives. Regular monitoring and assessment of goals execution.
- Act as liaison between the Export team and business unit leadership personnel within the Sales / Supply Chain organizations.
- Shifts: Night
Level of Education and Discipline
- Bachelor's degree in Supply Chain, Business, International Trade, or related field required.
- Possesses expertise in business environment
- Capable for making business driven decisions under high pressure or in sensitive situations
- Demonstrated problem solving skills
- Worked under aggressive deadlines
SAP experience preferred
Experience - functional/industry/commercial knowledge, business acumen
- 10+ years of progressive experience in export operations, international logistics, or global supply chain management within a CPG or manufacturing environment.
- 5+ years supervisory experience (required) with leading and developing dynamic work teams or proven experience with leading initiatives that required leadership skills
- SAP/ERP working knowledge (preferred).
- Strong understanding of export documentation, Incoterms, trade compliance, and customs regulations across the U.S., Canada, and Mexico.
Interpersonal Skills - leadership, interactions, communication, influence
- Strategic thinker with strong analytical and problem-solving skills.
- Excellent relationship management and customer service skills ability to work with internal and external customers to resolve issues and achieve positive outcomes.
- Excellent communication and influencing abilities across all organizational levels, including functions like Sales, Finance, and Supply Chain.
- Demonstrated success in driving process improvement and operational efficiency.
- Customer-centric mindset with a focus on service quality and compliance.
- Strong team management skills and ability to lead crucial conversations with employees.
- Ability to thrive in a fast-paced, matrixed, and global environment.
Other Skills and HPO Competencies
Team Leadership - Excellence in communication, problem solving, interpersonal and strategic thinking skills.
Project Management - able to lead various projects with little formal oversight.
Ability to manage multiple priorities simultaneously.
Ability to solve problems based on technical knowledge, experience and/or interpretation of rules and guidelines.
Certification and/or Licenses
APICS:CSCP,CPIM
