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altera digital health

Expert Systems Engineer

altera digital health
Pune, India
7-9 Years
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Job Description

Role: Expert System Engineer

Responsibilities

  • Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
  • Providing weekly/monthly client read-outs and presentations
  • Client's point of contact on any application/database performance issue.
  • Identify, qualify & help drive the issues/bugs to remediation/resolution.
  • Keep track of identified issues/fixes and drive this resolution across the client base.
  • Assess the extremely complicated application and database performance issues and drive them to resolution.
  • Identify known issues and turn them into an alert and establish operational workflow with operational teams.
  • Prepare necessary documentation around technical procedures as well as operational procedures.
  • Participate in weekly/daily technical/leadership calls to update on the progress.
  • Working in a 24*7 operational environment with rotational shifts.
  • Responsible for handling Level 2 analysis, troubleshooting, and resolution.

Experience & Knowledge

  • Candidate must have a 7-8+ years of experience in supporting and monitoring
  • Understands Global Command Center/Service desk/Frontline Monitoring operations
  • Ensure team adherence to all team, account, and client policies and procedures.
  • Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
  • LogicMonitor/AppDynamics/AzureMonitor/SentryOne or other Application Performance management tools etc.
  • Experience in Windows servers infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Event Logs
  • Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon,Windows Clustering etc.
  • Basics of Networking and Azure Monitoring
  • Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
  • Experience with ITSM tools such as Service desk/ServiceNow.
  • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
  • Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts etc
  • International support experience (preferably US or Europe i.e., good command of verbal and written English)

Good to Have:-

  • Understanding of healthcare related application, patient care environments.
  • Understanding of Azure environments.

Academic And Professional Qualifications

  • Bachelor's Degree in computer science/IT
  • Any relevant IT certification would be a plus.
  • Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer's 1st focus, document processes, and communicate effectively within the team

Working Arrangements

  • Able and willing to work in shifts or to be on an after hours rotation.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

altera digital health

Job ID: 149066001

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Last Updated: 11-06-2026 01:40:31 PM
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