Scope
The WGS planning team supports global enterprise customers running mission-critical ESP solutions on Blue Yonder SaaS platforms.
Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.
You Will Work Closely With
- Planning SMEs
- Platform Engineering teams
- Product Development teams
- Customer architects
- Integration teams
to ensure stable and scalable solution operations.
Our Current Technical Environment
- Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL
- Application Architecture: MOCA, PageBuilder and Integrator
- Cloud Architecture: MS Azure
- Databases – Oracle / SQL Server
What You'll Do
Escalation Ownership
- Resolve complex Demand & Fulfillment solution issues
- Lead root cause analysis for production defects
- Own solution stability improvements
- Partner with engineering teams for fixes
Solution Expertise
Act as SME for
Customer Solution Stability
- Improve platform reliability Drive recurring issue elimination
- Enhance service adoption and consumption
Deployment & Upgrade Support
Provide Technical Leadership During
- customer upgrades
- rollouts
- patch deployments
- post-go-live stabilization
Knowledge Engineering
- Document recurring issues
- Build reusable troubleshooting patterns
- Publish knowledge base articles
- Support internal enablement
What We Are Looking For
Must Have Requirements:
- 10+ years SaaS / enterprise application support
- 6+ years Supply Chain Planning domain experience in BY
- Strong exposure to ESP module (any engine)
Expert-level
Technical Skills:
- Oracle SQL / PL-SQL
- Unix / Linux environments
- Shell / Python scripting
- Production troubleshooting workflows
- Integration debugging
Process Knowledge
Candidate Should Understand
- Incident management
- Problem management
- Change management
- SLA handling
- Ticket lifecycle ownership
- Excellent communication skills
- Customer-facing support capability
Experience With
Nice to Have:
Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
