Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.PurposeThis role is responsible for instilling operational excellence and driving transformational change to ensure the service provided to either a specific EMEA client account or region is operating to best practice processes and evolves through the implementation of new products and services to keep the account and solution ahead of the market. These activities may take place through implementation, from go-live & stabilisation of a new account, throughout the partnership life-time.The role holder will be responsible for a broad range activities including partnering with Account Management to formulate the continuous improvement roadmap, implement operational changes e.g. deploying process improvements to improve performance or making enhancements to the operating model in order to ensure RSR keeps the Clients brand and service vibrant, introducing innovative resourcing/talent tools and technologies to improve stakeholder experience and maximise solution efficiency.This role holder will be central to operational excellence for both onsite and off-site teams supporting the account, ensuring delivery is managed in the most efficient and consistent manner at all times whilst constantly reviewing and updating processes and procedures to make sure they are effective and efficient and monitoring legislation, compliance, commercials and SLA's.This role has an intentionally broad scope and would attract and suit individuals with strong MSP / RPO operational experience in addition to developed project management skills, data analytics, good attention to detail, plus experience of being an innovator or change agent within the talent acquisition sector.Know HowLeverage extensive knowledge of both recruitment outsourcing (MSP & RPO operations, contractuals and best practice processes) relationship management to instil best practice and drive meaningful and lasting change across Client Account(s)Work as a key part of the Operational Excellence function to ensure all best practice and continuous improvement initiatives are delivered to planAct as a strategic & trusted partner to both the client and RSR operations teamsSupport a performance driven culture ensuring that improved capacity, productivity, efficiency and quality are central to all account initiativesDefine and lead special projects to enhance the service offering to the client or regionDesign and deliver project plans to successfully execute on timescales, milestones and stakeholder relationshipsInfluence the operational teams to ensure they adopt and work on continuous improvement activitiesCollaborate with appropriate resources (both internal and external) to achieve goals/objectivesExcellent communications, influencing and negotiating skillsExperienced in partnershipExcel & google suite expertise & knowledge of VMS / ATS systemsExpertise in data analytics and reporting suitesProblem SolvingIdentify key gaps in current service delivery which could undermine the security of client relationshipIn-depth data analysis (manipulating, interpreting, identifying trends and presenting) of a suite of reports and dataIn-depth process analysis to identify and remove waste and instil best practice processesAnticipate future service delivering requirements through analysis of market trends and client expectationsOversee high quality delivery of strategic initiatives into clientUtilising DOMO performance data to anticipate and highlight impact, acting in an early warning capacityOversee strategic initiatives with the goal of ensuring contract expansion and client retentionIdentify, project manage and implement continuous improvement projects across a broad portfolio of recruitment dimensions, ensuring that maximum value was returned to both the client and RSRWork collaboratively with a broad range of client groups, recruitment technology providers and agencies to ensure the MSP solution meets constantly changing client needsAdvise and direct account management & client stakeholders on account strategy or risk within the account including building models or making improvements to support the effective running of their accountsAccountabilityCreating & driving initiatives to improve the acco unt(s)Monitoring, translating and adherenceto Client Account Contracts & PoliciesTraining of team to ensure adoption as business as usual and maintenance of training materials to embed best practiceDevise and control project plans to ensure successful deployment of strategic initiatives and changes needed within the account as listed above. (Projects may also be client or RSR region led).Input into Quarterly Business Review / Annual Business Review documentation in order to share the future Account Roadmap and future business transformation initiatives to propose to the client in addition to highlighting progress against current initiatives (plus attendance at meetings).Input into Client Audit requestsProduce accurate reports through collecting and consolidating data from a variety of standard sourcesAnalysis of findings, highlighting and addressing discrepancies and presenting recommendations and solutions to operational and executive level stakeholdersProactive recommendation of improvements in usage of tools & existing data management processes.Key Relationships & AlignmentAligned: to the Central Operational Excellence function with dotted reporting lines into Senior Account ManagementInternal: Randstad Sourceright operational teams and value chain functions - on and offsiteExternal: client stakeholders, third party providers and channel partners / vendors - travel may be required across the UK / EMEA depending upon Client remit.Competencies. Intellectual Strength - leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualise strategic direction, solve problems and identify opportunitiesAgility - proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realise opportunities and mitigate risksExcellent Execution - drive excellent execution by setting up robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionConnect - identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner - build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onsideQuality orientated - Works without supervision & provides technical guidance when required on ensuring that all production operations generate high-quality resultsCommercial Acumen - Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessaryQualifications. Business related postgraduate qualification or equivalent relevant business experienceProject management qualifications or equivalent relevant business experienceExperience. Extensive experience of recruitment outsourcing, ideally both MSP & RPO operations, contractuals and best practice processesSolid experience of influencing skills and people management in a results driven environmentAbility to liaise with all levels of management including executive level, both internally & client-facingAbility to develop & deliver business plans and strategiesDemonstrated ability to set & meet goals and deadlinesProven experience of developing relationships working at a strategic and operational levelProven years experience of driving change and delivery of complex projectsKnowledge & SkillsKnowledge of recruitment systems such as ATS, VMS & CRMsKnowledge of LEAN, Agile or Six Sigma methodologiesKnowledge & experience of project management methodologies (Prince, Agile,Waterfall)Microsoft Office (Excel/PPT/Word/Visio)GSuite (GMail / google slides / google sheets)Excellent communication, influencing and negotiation skillsKnowledge of current trends & best practices in RPO & MSPEvidence that you can work well under pressureEvidence that you are an excellent team player & can also work independentlyIs this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.
