Expert Opportunity - VP of Customer Insights
Job Description
About This Opportunity
We're working with a leading foundational AI lab to find experienced VPs of customer insights who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.
We're looking for VPs of customer insights with 4+ years in customer or user research, feedback synthesis, or product discovery to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: moderated usability test findings decks, customer interview synthesis and thematic coding summaries, survey instrument design and analysis writeups, discussion guides and screener criteria for research studies, research repository tagging and insight briefs, and journey map documents translating findings into product recommendations.
Compensation: $70/hour
Commitment: Flexible, 5-20 hours per week (or more if desired)
Location: Fully remote, work on your own schedule
Start date: ASAP
Qualifications
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Key Requirements
We're working with a leading foundational AI lab to find experienced VPs of customer insights who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.
We're looking for VPs of customer insights with 4+ years in customer or user research, feedback synthesis, or product discovery to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: moderated usability test findings decks, customer interview synthesis and thematic coding summaries, survey instrument design and analysis writeups, discussion guides and screener criteria for research studies, research repository tagging and insight briefs, and journey map documents translating findings into product recommendations.
Compensation: $70/hour
Commitment: Flexible, 5-20 hours per week (or more if desired)
Location: Fully remote, work on your own schedule
Start date: ASAP
Qualifications
- 4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis
- Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents
- Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Key Requirements
- 4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis
- Fluency with thematic coding methods, survey design/statistics, and translating raw research data into usability test findings decks and journey map documents
- Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
More Info
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Key Skills
moderated usability test findings decks
thematic coding methods
slide craftsmanship
survey instrument design
customer interview synthesis
screener criteria
research repository tagging
journey map documents
translating raw research data into usability test findings decks
insight briefs
feedback synthesis
translating findings into product recommendations
AI-generated documents
About Company