Experienced Systems Engineer - Operation Center

Job Description

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company's core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. These engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Responsibilities:

• Apply broad knowledge of Boeing airplane design and/or engineering principles to solve Urgent/AOG system issues

• Solve technical, operational and quality issues that cannot be resolved by the customer

• Assess system failures and develops solutions for continued safe operation of aircraft

• Design and/or provide analysis of interim and final engineering solutions to return airplanes to revenue service

• Conduct root cause analysis and develop dispositions for nonconformance's

• Analyze reported problems for potential safety issues

• Develop solutions utilizing sound engineering logic, experience, and published data

• Provide troubleshooting assistance to customers via telephone

• Collaborate with other support group to develop solutions

• Communicate with customers if additional information is needed or roadblocks arise

• Perform review of the requests and determine the best avenue for resolution Review outgoing messages for quality

• Correspond with Operators through BCS, e-mail, 1M and telephone

• Act as point of contact for incoming calls and BCS Service Requests

• This position allows telecommuting. The selected candidate may be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• Bachelor degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-US equivalent qualifications directly related to the work statement.

• The position requires flexibility to mark a nonstandard schedule, which may include working, holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment

• 8 or more years related engineering experience

• The ability to communicate effectively, both verbally and in writing

Preferred Qualifications (Desired Skills/Experience):

• Experience working in Airlines/MCC/AOG Handling

• Experience with Boeing aircraft data (hands on experience is a plus)

• Customer Service Experience

• B2 license on Boeing aircraft(s)

Relocation:

• This position offers relocation based on candidate eligibility.

Applications for this position will be accepted until Mar. 31, 2026

Export Control Requirements:

This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Shift rotation - weekdays (India)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.