We have an exciting opportunity for you to lead experience design initiatives, drive innovation, and shape the future of user experience for our Access & Security Manager products.
As a Vice President Experience Design in Design and Customer Experience team, you will guide the vision and strategy for user experience across our products and services. You will collaborate with cross-functional teams to deliver secure, accessible, and user-friendly solutions, mentor junior designers, and foster a culture of inclusivity. Your expertise will help create digital experiences that empower clients to manage their financial needs while upholding the firm's standards for security and privacy.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective.
- Leverage AI to improve user experiences, increase efficiency, shorten task completion times, and provide actionable feature insights.
Required qualifications, capabilities and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of north star representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Demonstrated success in developing experiences that surpass initial product proposal, including crafting transformational innovation strategies and north star visions to guide customer-centric decisions.
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
Preferred qualifications, capabilities and skills
- Design leadership or managerial experience
- Skilled in structuring and planning design work within cross-functional teams.
- Experienced in designing applications for complex business domains such as financial services.
- Able to understand and communicate how technical constraints and opportunities shape design solutions.
- Familiar with technology concepts, including agile development, DevOps practices, and frontend development frameworks.
- Knowledgeable about product lifecycles from a UX perspective and how user experience evolves across stages.
- Experienced in designing and implementing AI-driven user experiences.
