Join us to advance your experience design career and make a meaningful impact on our products and services.
As an Experience Design Senior Associate within the Consumer and Community Banking Operations team, you will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. You will leverage your expertise in experience design to drive strategic improvements and deliver seamless, enjoyable experiences for our customers.
Job responsibilities
- Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
- Apply advanced knowledge of information architecture and storyboarding to enhance navigation and user satisfaction
- Conduct data-driven analyses to inform design decisions and transform information into valuable insights
- Collaborate with teams to incorporate inclusive design principles and accessibility guidelines
- Operate with an iterative design mindset, using user feedback to continuously improve experiences
- Assist in analyzing market trends, user research, and behavior studies to inform design decisions
- Facilitate tactical research such as Heuristic Evaluations and Usability Testing
Required qualifications, capabilities, and skills
- Three years in a user experience design or equivalent role dedicated to improving digital product experiences
- Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
- Demonstrated experience designing and optimizing user experiences across web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
- Hands-on experience creating accessible and inclusive digital experiences
- Solid understanding of user research methodologies and usability testing
Preferred qualifications, capabilities, and skills
- Degree in Human Centered Design, Human Computer Interaction, Computer Science or similar field
- Previous experience or knowledge in servicing operations
- Proficient in storytelling and evangelizing UX processes with cross-functional teams
- Stakeholder management and cross collaboration skills
