Experience Design Executive Director

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director at JPMorgan Chase within Consumer & Community Banking (Cards), you lead experience design strategy to shape end-to-end user journeys across products and platforms. You guide cross-functional collaboration to integrate user needs, business objectives, and technical feasibility into design decisions. You serve as a strategic partner to senior stakeholders across Product, Technology, and Data & Analytics to align on priorities and delivery. You define standards, frameworks, and processes that improve design quality and delivery consistency. You also lead and develop a team while maintaining accountability for design outcomes.

Job Responsibilities

• Define and implement experience design strategies aligned with business objectives and customer needs
• Lead, mentor, and develop a team of designers and researchers, supporting growth, collaboration, and performance
• Partner with stakeholders across Product, Technology, and Data to influence priorities and drive alignment
• Establish and maintain design standards, frameworks, and quality benchmarks
• Apply data insights and performance metrics to inform design decisions and improve user outcomes
• Promote inclusive design and accessibility standards across products and platforms
• Drive adoption of emerging technologies, including AI, to improve design workflows and outcomes
• Ensure effective delivery management, including prioritization, coordination, and execution across initiatives

Required Qualifications, Capabilities, and Skills

• 7+ years of experience or equivalent expertise in user experience design, with focus on interaction design and information architecture
• Experience designing complex platforms or digital solutions
• Strong knowledge of accessibility standards and inclusive design principles
• Demonstrated experience leading and developing design teams in a global, matrixed environment
• Ability to apply data insights and analytical thinking to design decisions
• Strong stakeholder management and communication skills, with ability to influence senior leaders
• Knowledge of industry trends, technologies, and design best practices
• Experience with or exposure to AI and emerging technologies applied to design workflows

Preferred Qualifications, Capabilities, and Skills

• Proficiency in design tools such as Figma
• Experience working in Agile or Scrum environments
• Exposure to service design methodologies
• Familiarity with AI-assisted design, prototyping tools, or rapid concept development approaches
• Strong systems thinking approach to design challenges